Adriano Anfuso

• Implemented Change Management processes, leading to increase in operational efficiency.
• Conducted Change Impact Assessments and defined project scopes, budgets, and timelines.
• Coordinated key performance indicators (KPIs) and metrics reporting, ensuring project goals were met.
• Oversaw budget and key deliverables monitoring, maintaining projects within 5% of budget deviation.
• Supported operational readiness and implementation, contributing to seamless project executions.

Achievements:

• Successfully led Process Improvement, Digitalization and Automation projects.
• Supported NSCC client on-boardings.

• Implemented Project and Change Management activities.
• Recorded and stored procedures and post-Change documentation.
• Ensured Operational Readiness across multiple teams and locations.
• Coordinated system releases.
• Prepared and coordinated UAT testing, including stress tests and dry runs, ensuring minimal post-release issues.

Achievements:

• Led regulatory and compliance projects (DAC6, FATCA, AML), achieving 100% compliance.
• Led sFTP and SWIFT onboarding projects, enhancing secure data transfer capabilities.
• Supported Key Organizational Change, including digitalization and automation.

• Conducted recurrent credit analysis and provided recommendations for new client on-boardings.
• Assessed credit risk and analyzed financial statements.
• Assessed collaterals and credit limits, improving risk management strategies.
• Prepared periodic credit risk reports and performed market intelligence research.

• Coordinated SWIFT connectivity tests.
• Recorded and maintained Target Operating Model documentation.
• Managed reports and logs, ensuring accurate project tracking and follow-up.
• Oversaw trailer fees agreement reviews and bank account opening processes.

Achievements:

• Actively contributed to the successful migration of J.P.Morgan TA activities to an external provider, ensuring a seamless operational transition.

• Set up and maintained fund data within the core systems.
• Ensured accurate reporting and fund events support.
• Developed and maintained reporting setups, improving data accuracy

Achievements:

• Streamlined fund data processes, increasing efficiency

Change Manager (Continuous Improvement)

• Analyzed processes and systems, presenting and implementing solutions for continuous improvement.
• Conducted UAT testing and bug reporting, ensuring software quality.

Credit Analyst & Debt Collection

• Managed client portfolios, providing credit recommendations and assessing credit risks.
• Handled debt collection and repayment plans, improving recovery rates.
• Managed collaterals and guarantees, ensuring accurate assessment and mitigation of financial risks

• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Described product and service details to customers to provide information on benefits and advantages.
• Increased customer loyalty through personalized interactions, building rapport with clients.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Complied with regulatory guidelines and requirements.