Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Andreea Marina NICULESCU

Strassen

Summary

As a highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills, I bring several years of experience in the banking industry. I thrive in dynamic environments, collaborating effectively with diverse teams and clients. My unwavering commitment to excellence ensures consistent delivery of high-quality work, and my communication skills—both written and verbal—enable me to build lasting relationships with clients.

Overview

17
17
years of professional experience

Work History

Senior Customer Relationship Officer

ING BANK
09.2017 - 11.2023

Client Acquisition & Relationship Management:

  • Led market prospecting and successfully initiated financial relationships while ensuring compliance with regulatory standards.
  • Conducted thorough customer due diligence and risk assessments, adhering to AML/KYC guidelines.
  • Collected relevant information about clients’ identities, occupations, sources of funds, and wealth.
  • Supported clients and investors throughout the AML/KYC process.

Financial Services Coordination:

  • Coordinated the entire loan process, providing personalized financial advice.
  • Ensured a perfect match with clients’ specific needs.

Digital Customer Engagement:

  • Implemented digital customer interactions, enhancing efficiency.
  • Supported document management, communication, and deadline monitoring.

Operational Excellence:

  • Managed internal control processes and monitored client credit products.
  • Maintained consistent communication with clients and internal departments.

    .

Customer Service Representative

VODAFONE SA/ SC ARSIS TRADING SRL
Bucharest
01.2007 - 08.2016

Product Management & Client Advisory:

  • Excelled in the presentation, promotion, and merchandising of products, consistently providing expert advice to clients and ensuring adherence to internal procedures

Sales Reporting & Operational Efficiency:

  • Skillfully prepared detailed sales reports for weekly operational meetings, contributing to the team's strategic planning and target achievement

Training Coordination & Professional Development:

  • Organized and facilitated team training sessions and professional courses, enhancing team competencies and performance

Financial Documentation & Administrative Excellence:

  • Managed the preparation and archiving of accounting documents, and played a pivotal role in operational meetings focused on monthly targets

Inventory Management:

  • Maintained optimal inventory levels through vigilant stock monitoring, timely ordering, and meticulous verification of supplies

Administrative Duties:

  • Performed essential administrative tasks with precision, including filing, typing, copying, binding, and scanning, ensuring smooth office operations.

Education

Master of Science - Business Administration And Management

Faculty of Economy, University of Pitesti
Pitesti, Romania
07-2011

Bachelor of Science - Business Administration

Faculty of Economy, University of Pitesti
Pitesti, Romania
07-2009

Skills

  • Good overall computer literacy, good command of Microsoft Office tools (Word, Excel, PowerPoint), good acquaintance with internet applications
  • Meticulous attention to detail
  • I consider myself a dynamic, collaborative, perseverant and team player person
  • I excel in communication, problem-solving, and maintaining professional relationships
  • I see myself as being task-oriented and deadline-driven
  • Continuous Improvement
  • Customer Relationship Management (CRM)
  • Research and due diligence

Personal Information

  • Date of Birth: 09/14/87
  • Nationality: Romanian

Languages

  • ROMANIAN, C2 Proficient user, C2 Proficient user, C2 proficient user, C2 proficient user, C2 proficient user
  • English, B2 Independent User, B2 Independent User, B2 Independent User, B2 Independent User, B2 Independent User
  • French, A2 Basic User, A2 Basic User, A2 Basic User, A2 Basic User, A2 Basic User

Timeline

Senior Customer Relationship Officer

ING BANK
09.2017 - 11.2023

Customer Service Representative

VODAFONE SA/ SC ARSIS TRADING SRL
01.2007 - 08.2016

Master of Science - Business Administration And Management

Faculty of Economy, University of Pitesti

Bachelor of Science - Business Administration

Faculty of Economy, University of Pitesti
Andreea Marina NICULESCU