Arthur Fidelis Sarapu
Business Development & Client Relations
77, Montée St Crépin
Summary
Professional with a background in Political Science and International Relations, experienced in business development and client support. Skilled at building and maintaining client relationships in diverse cultural environments. Recognized for delivering results efficiently and effectively, even under pressure, while managing multiple priorities.
Overview
2
2
years of professional experience
Work History
Customer Success Officer
Vauban & Fort
07.2024 - Current
- Conducting tenant interviews, qualifying leads, and managing property viewings and rental closures.
- Managing end-to-end customer relationship processes, including onboarding, support, and tenant retention.
- Creating engaging social media posts to market available rooms and generating leads through online platforms.
- Supporting daily operations, including drafting contracts, managing community events, and fostering client relationships.
- Assisting in business development by contributing to property acquisition and expansion initiatives.
- Applying a targeted sales funnel strategy to optimize client follow-up from initial contact to deal closure, improving organization and reducing deal cycle times.
- Consistently signing an average of 7 rental agreements per month.
- Performing property checks across the city, and serving as the community manager and primary point of contact between tenants and the company.
Business Developer / Recruiter / Account Manager
AMX Healthcare
09.2022 - 12.2023
- Identified, screened, and recruited top talent for healthcare positions in the US.
- Created and managed job postings on Indeed and LinkedIn.
- Screened resumes and conducted initial phone interviews.
- Gathered essential documentation and ensured compliance with healthcare standards.
- Coordinated interviews between candidates and healthcare facilities.
- Negotiated rates for short-term contracts.
- Managed client relationships.
- Negotiated and closed long-term agreements with new clients across the US.
- Identified and pursued new business opportunities through cold calling, email marketing, and networking.
- Managed the client acquisition process from initial contact through to negotiation and contract signing.
- Acted as the primary point of contact for clients, ensuring smooth communication and handling all compliance and administrative tasks.
- Managed and supported up to 65 nurses, handling daily phone calls, and addressing their needs.
Education
Bachelor of Arts - Political Science And International Relations
NOVA University Lisbon
Lisbon 04.2001 -
European Baccalaureate - undefined
European School I Luxembourg
Skills
High-Pressure Multitasking & Efficiency
Hubspot
Salesforce
Microsoft Office
Cold Calling
Community Relations
Email Marketing
Client Relationship Management
Customer Support
Languages
Portuguese
Native language
English
Proficient
C2
French
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Customer Success Officer
Vauban & Fort
07.2024 - Current
Business Developer / Recruiter / Account Manager
AMX Healthcare
09.2022 - 12.2023
Bachelor of Arts - Political Science And International Relations
NOVA University Lisbon
04.2001 -
European Baccalaureate - undefined
European School I Luxembourg
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