RMS, Microsoft 365, Cvent
Bela Roloff
Protocol Officer
Bettembourg,Luxembourg
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
1
1
Language
Work History
Protocol Officer
European Investment Bank
Luxembourg, Luxembourg
04.2009 - Current
- Ensured protocol compliance during official events in and outside the Bank, maintaining professional atmosphere conducive to successful discussions.
- Managed logistics for international delegations, ensuring timely arrivals and departures with seamless transportation arrangements.
- Conducted post-event evaluations to determine areas for improvement, leading to more efficient and successful future engagements.
- Contributed to development of strategic plans through thorough analysis of current trends in international diplomacy and protocol management.
- Enhanced diplomatic relations by coordinating high-level visits and hosting foreign dignitaries.
- Provided guidance to event staff on proper etiquette during formal occasions, ensuring seamless interactions among attendees.
- Streamlined communication channels for efficient information exchange between various departments and agencies.
- Established strong relationships with foreign mission counterparts, fostering trust and facilitating open lines of communication.
- Handled sensitive information with discretion, maintaining confidentiality when dealing with matters of national importance.
- Facilitated smooth interactions between high-ranking officials by providing language interpretation services when necessary.
- Resolved conflicts diplomatically within protocol teams or between other stakeholders involved in planning or execution of events.
- Organized state dinners, receptions, and other ceremonies that showcased host country''s culture and values in positive light.
- Organising flagship and high level events in and outside the bank together with a team and taking care for administrative tasks as well as budget overview.
- Collaborated closely with security personnel to ensure safety of all guests at official events.
- Negotiated contracts with vendors for event-related services, resulting in cost savings without compromising quality standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Oversees Procurement tasks, accounting and budget monitoring and preparation of the Protocol division.
- Preparation of call for tenders for Service providers (Interim staff).
- Maintaining relationship with external service providers (catering, security services, cleaning, audio-visual service provider) to assure all services provided are working well and contractual details are respected.
- Overseeing dining room activities with the Maître d'hôtel and maintaining the high standards of our services.
- Guiding a team for the inhouse meeting rooms and related tasks (catering, cleaning, audio-visual equipment, meeting room set-up).
- Developing junior staff members through on-the-job training, mentoring and shadowing.
- Preparing the annual ICF review for the Protocol division.
- Participating in working groups to support the division or SG activities.
Key Account Manager BeLux
Ecolab
Luxembourg, Luxembourg
08.1998 - 03.2009
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Expanded key account base by identifying and cultivating new business opportunities.
- Developed customized proposals for potential clients, demonstrating value of company''s products and services.
- Maintained high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to development of innovative solutions for clients.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Cultivated extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Monitored competitor activity within industry, adjusting strategies accordingly to maintain competitive edge in key accounts management.
- Strengthened client relationships through regular communication and effective problemsolving.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals and achieving or exceeding budget expectations by 10-15% per year.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
F&B Assistant Manager
Sheraton Aerogolf Hotel
Luxembourg
04.1996 - 07.1998
- Maintained knowledge of current menu offerings and allergen information to provide informed recommendations to guests.
- Actively participated in promotional events, contributing to increased sales revenue for establishment.
- Utilized effective communication skills when liaising between kitchen staff and front-of-house team members.
- Collaborated with team members to ensure timely and accurate order fulfilment.
- Participated in regular staff meetings to discuss performance improvement strategies and updates on company policies.
- Provided exceptional customer care, addressing concerns or complaints promptly and professionally.
- Contributed to restaurant's success by upselling menu items and promoting daily specials.
- Ensured proper food handling procedures were followed, maintaining high standards of cleanliness and hygiene.
- Assisted in training new staff members, sharing best practices for efficient service delivery.
- Fostered positive relationships with returning customers through personalized service and genuine interest in their dining experience.
- Demonstrated adaptability by assisting other departments during peak periods or staff shortages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Banquet Manager
Maritim Pro Arte Hotel
Berlin
01.1995 - 03.1996
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Established rapport with local vendors leading to better negotiation terms and improved cost efficiency.
- Cultivated inclusive work culture promoting open communication, teamwork and staff empowerment resulting in motivated and high-performing team.
- Boosted revenue with thorough market analysis and competitive pricing adjustments.
- Led team of event planners, promoting teamwork and efficient workflow management for successful events.
- Managed multiple simultaneous events efficiently by prioritizing tasks effectively based on deadlines and individual needs of each project.
- Developed targeted sales campaigns that resulted in increased bookings from corporate clients.
- Managed budgets for each event, ensuring profitability while maintaining high-quality standards.
- Worked closely with operations team to ensure seamless execution of all banquet events from setup through teardown.
- Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
- Coordinated with vendors and suppliers to ensure timely delivery of products and services for each event.
- Conducted site visits with prospective clients, showcasing venue features and outlining available services.
- Implemented innovative solutions to enhance overall guest experience at each event, resulting in positive feedback and repeat business.
Convention Service Manager
Sheraton Frankfurt Airport Hotel
Frankfurt
09.1992 - 12.1994
- Implemented innovative strategies to optimize space utilization and maximize revenue generation.
- Maintained up-to-date knowledge of industry trends, enabling company to stay ahead of competitors and offer clients cutting-edge solutions for their event needs.
- Delivered exceptional client experiences by anticipating needs and proactively addressing potential issues or concerns.
- Led development of comprehensive event budgets, monitoring expenses closely to ensure profitability targets were met or exceeded.
- Collaborated with sales teams to create customized proposals that met unique client needs.
- Managed large-scale events, ensuring smooth execution and positive attendee experiences.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Apprentissage
Intercontinental Hotels Group
Berlin
09.1986 - 06.1992
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Assisted with development and distribution of marketing materials for facility.
Education
High School Diploma -
Friedrich-Ebert-Gymnasium
Berlin 04.2001 -
Skills
Accounting tasks
Event Management
Diplomatic Etiquette
Problem-solving aptitude
Excellent Communication
Teamwork and Collaboration
Audit reporting
Analytical Thinking
Problem-solving abilities
Relationship Building
Reliability
Decision-Making
Logistics Coordination
Task Prioritization
Procurement specialist
Accounting tasks
Software
Interests
Endurance sports, music and literature
Sports, music, literature
Going the extra mile in sports when exercising in endurance sport activities gives me the extra push and energy to cope with daily business needs and solving problems. Music and literature are excellent means to be creative and get abstracted from daily routine.
Timeline
Protocol Officer
European Investment Bank
04.2009 - Current
High School Diploma -
Friedrich-Ebert-Gymnasium
04.2001 -
Key Account Manager BeLux
Ecolab
08.1998 - 03.2009
F&B Assistant Manager
Sheraton Aerogolf Hotel
04.1996 - 07.1998
Banquet Manager
Maritim Pro Arte Hotel
01.1995 - 03.1996
Convention Service Manager
Sheraton Frankfurt Airport Hotel
09.1992 - 12.1994
Apprentissage
Intercontinental Hotels Group
09.1986 - 06.1992