Bruno Walter Ribeiro Madene
Luxembourg,LU
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist
Monte Carlo Hotel & Casino
02.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Hôtel De Ville Cannes
05.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Carré D'OR
06.2020 - 05.2021
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Hôtel Bairo Alto
02.2019 - 05.2020
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Delivery Driver
Pizza Hut
05.2017 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Marine Engineer
Military
10.2013 - 02.2015
- Maintained a safe working environment for all personnel through strict adherence to safety protocols and procedures during daily operations of engineering equipment on board the vessel.
- Reduced operational costs through effective management of spare parts inventory on board the vessel.
- Optimized fuel consumption through regular monitoring and adjusting of propulsion systems and auxiliary equipment.
- Minimized downtime by swiftly troubleshooting, diagnosing, and repairing complex machinery issues onboard vessels.
Education
No Degree - Marine Maintenance And Ship Repair
United States Coast Guard
Cap Vert11.2013
No Degree - Génie Mécanique
University UNICV
Cap Vert05.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
Languages
Creole
Native language
French
Upper intermediate
B2
English
Upper intermediate
B2
Portuguese
Proficient
C2
Timeline
Receptionist
Monte Carlo Hotel & Casino
02.2022 - 04.2024
Receptionist
Hôtel De Ville Cannes
05.2021 - 01.2022
Receptionist
Carré D'OR
06.2020 - 05.2021
Receptionist
Hôtel Bairo Alto
02.2019 - 05.2020
Delivery Driver
Pizza Hut
05.2017 - 01.2019
Marine Engineer
Military
10.2013 - 02.2015
No Degree - Marine Maintenance And Ship Repair
United States Coast Guard
No Degree - Génie Mécanique
University UNICV
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