Claude Hartz
Ehnen
Summary
Highly organized, having a clear sense of priorities, good communication and disruption resolution skills. Trained to work in a dynamic environment, focused on planning and supervision, team operation and loss preventing strategies. Motivated to increase personal knowledge and looking forward to taking on new challenges.
Overview
23
23
years of professional experience
Work History
Senior Flight Operations Officer
Luxair Flight Operations
04.2012 - 10.2023
- Maintained accurate records of flight data, ensuring compliance with FAA regulations and company policies.
- Provided comprehensive pre-flight briefings to pilots, covering weather conditions, route planning, fuel management, and potential hazards.
- Developed contingency plans for unexpected events or emergencies, minimizing potential disruptions to flight schedules.
- Managed daily flight logs, tracking aircraft movements to ensure proper utilization of resources and adherence to regulatory requirements.
- Coordinated closely with airport authorities to obtain necessary permits and clearances for flights, avoiding costly fines or penalties.
- Optimized crew scheduling processes by analyzing historical trends and forecasting future demand patterns accurately.
Flight Operations Officer
Luxair Flight Operations
06.2006 - 03.2012
- Enhanced flight operations efficiency by developing and implementing detailed procedures and protocols.
- Streamlined communication between pilots, ground crew, and air traffic control for improved safety and coordination.
- Maintained accurate records of flight data, ensuring compliance with FAA regulations and company policies.
- Provided comprehensive pre-flight briefings to pilots, covering weather conditions, route planning, fuel management, and potential hazards.
Cabin Crew Member
Luxair Flight Operations
04.2003 - 06.2006
- Enhanced customer satisfaction by providing in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Passenger Service Agent
Luxair Ground Handling
04.2001 - 03.2003
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
Lycée Technique Du Centre
Luxembourg08.2000
Athenée Royal Bouillon
Bouillon08.1997
Lycée Technique Des Arts Et Métiers
Luxembourg, Luxembourg08.1995
Skills
- Operational Decision Making
- Team Resource Management
- Dispatching
- Team Leadership Abilities
- Communication
Languages
Luxemburgish
Native or Bilingual
English
Full Professional
French
Full Professional
German
Full Professional
Portuguese
Limited Working
Timeline
Senior Flight Operations Officer
Luxair Flight Operations
04.2012 - 10.2023
Flight Operations Officer
Luxair Flight Operations
06.2006 - 03.2012
Cabin Crew Member
Luxair Flight Operations
04.2003 - 06.2006
Passenger Service Agent
Luxair Ground Handling
04.2001 - 03.2003
Lycée Technique Du Centre
Athenée Royal Bouillon
Lycée Technique Des Arts Et Métiers
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