Claudia Almeida
Luxembourg
Summary
Enthusiastic Senior Relationship Manager/ Treasury /AML/KYC officer ,with several years of experience in high pressure environment. Knowledge of sales,account management,costumer services ,treasury operations,foreign exchange. Trained to be proficient in a high paced ,capacity to adapt to multicultural environments,ease of interpersonal relationship. Results-driven Senior Relationship Manager / Treasury experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
1
1
year of professional experience
Work History
Senior Relationship Manager / Treasury
International Investment Bank
- Cabo Verde, Ilha do Sal - Cabo Verde
- M AY 2 013 — J U LY 2 021
- Responsible for performing a wide range of routine branch and costumer services duties,handling costumer complaints,questions and concerns in a professional manner
- Costumer services,deposits,withdrawals ,opening accounts (attract Clients), savings account and credit application
- Cross-selling the Banks services to costumers
- Visiting a set number of costumers every week
- Structured products
- Manage treasury operations including principal safe and teller bank officer cash pool , manage the ATM etc
- Treasury reports ,analysis and preparation for management
- Middle officer - AML/KYC Officer
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Established internal audit procedures to validate and improve accuracy of financial reporting
Commercial Manager
CIF- Clube Internacional de Ferias
08.2006
- Portugal
- J U LY 2 010 — D ECEMBER 2012
- Activities directly linked with tourist packages management and negotiations with national and international operators
- Contract management
- Administrative matters
- Sales development and maintenance
- Sales techniques training
- Curricular stage/ Commercial Management and Booking Techniques
- James Rawes Lda., Portugal
- M AY 2 008 — O C TO B ER 2008
- Booking management
- Quality management
- Administrative affairs
- Marketing and advertising plan
- Monitoring promoters to ship and agencies
- Non - Curricular stage , Commercial Management assistent, Portugal, — O C TO B ER 2006
- Booking management
- Correspondence management with Director clients and tour operators
- Hotel occupancy control
- Notifications of stop sales and offers,drafting press releases
Office Manager /Executive Assistant /Compliance Assistant
Royalton Partners
10.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Client - KYC/KYA
Education
Tourism Management, Tourism and Hotel Management
School of Maritime Technology IP Leiria
PortugalSkills
- Spreadsheet Tracking
- Asset Allocation
- Virtual Tours
- Store Displays
- Team Goals
- Excellent Team Leadership
Timeline
Office Manager /Executive Assistant /Compliance Assistant
Royalton Partners
10.2022 - Current
Commercial Manager
CIF- Clube Internacional de Ferias
08.2006
Senior Relationship Manager / Treasury
International Investment Bank
Tourism Management, Tourism and Hotel Management
School of Maritime Technology IP Leiria
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