Summary
Overview
Work History
Education
Skills
Certification
Languages
Microsoft Office skill
Work Availability
Quote
Timeline
Hi, I’m

Dalia Lorena Cardenas Miranda

Lima
Dalia Lorena Cardenas Miranda

Summary

Agile and energetic with success in problem solving and handling customer service issues quickly. I am bilingual and well traveled, with active listening, relationship building, customer service, and interpersonal skills. sales-oriented and communicative personality committed to working as part of a successful team.
Experienced in dealing with customers with special needs. A self-starter with excellent interpersonal skills. Proven professional success in developing profitable travel programs and expanding customer bases
Ambitious, job-seeking individual eager to obtain an entry-level sales concierge position to launch a career while achieving company goals.
Enthusiastic salesperson, eager to contribute to the success of the team through hard work, attention to detail, and excellent organizational skills. A clear understanding of customer service and skills training Motivated to learn, grow, and excel in the industry.
Hardworking and passionate with strong organizational skills, eager to secure a position. Willing to help the team achieve company goals.
Organized and reliable candidate who can successfully manage multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals.

Overview

15
years of professional experience

Work History

Mediterranean Shipping Company
Geneva

MSC Foundation Representative
08.2021 - Current

Job overview

  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Maintained current knowledge of evolving changes in marketplace
  • Contributed to team objectives in fast-paced environment
  • Kept detailed records of daily activities through online customer database
  • Presented professional image consistent with company's brand values
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Promote the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Increased sales with execution of full sales cycle processing, from initial lead processing through conversion and closing
  • Created specific finishes on poured concrete
  • Collaborated with network executives to define and propel organization's mission and vision
  • Formulated and executed strategic initiatives to improve product offerings
  • Developed innovative sales and marketing strategies to facilitate business expansion

MACE GROUP
Peru

Administrative Assistant
09.2020 - 05.2021

Job overview

  • Administrator.
  • Personal assistant to the program director.
  • Events Manager of the Mace Group in Peru, which is a British company that has a government-to-government agreement with Peru and the UK and works in collaboration with the British Embassy to carry out projects such as schools, hospitals, and watersheds caused by the El Nino phenomenon in Peru.
  • I was in constant contact with the accounting team at the Mace offices in London.
  • I was involved with the consultants coming in from all over the world. I attended meetings with the Association for Reconstruction with Change (ARCC) with the CEO, Amalia Moreno, but I also supported Ian Tarry, our UK Delivery Director, with all his needs, which I provided and organized as his personal assistant.
  • Executed record filing system to improve document organization and management
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Created and maintained databases to track and record customer data
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols
  • Volunteered to help with special projects of varying degrees of complexity
  • Performed event coordination for larger parties and gatherings
  • Managed event logistics and operations
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events

Costa Crociere
Italy, Genoa

Cashier Operator
01.2020 - 06.2020

Job overview

  • Collect payment either through cash, credit card, or validation, always securing cash according to the company's standard operating procedures.
  • Provide the correct change for cash transactions and issue a receipt for all fee transactions.
  • Verify the “bank” of cash provided for change and necessary supplies at the start of each shift.
  • Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
  • Maintain a neat and orderly cashier booth at all times, free of debris and trash, with clean windows void of unapproved company posters or decorative hangings.
  • Maintain the required company standards by wearing the company uniform, stating the company greeting, answering customer questions, resolving issues, and thanking each customer upon exit.
  • Report any known accidents or violations of company policy, safety hazards, or any unusual occurrence to the local manager in a timely manner.
  • Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Consistently fostered business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
  • developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Resolved financial inconsistencies through the collection of outstanding fees, the management of refunds, and the delivery of travel documentation.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs
  • I worked closely with shift manager to solve problems and handle customer concerns
  • Welcomed customers and helped determine their needs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Mediterranean Shipping Company
Geneva, Switzerland

Guest Service Agent Senior
01.2016 - 04.2019

Job overview

  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Maintained high-level knowledge of all hotel services offered to answer guest questions
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Maintain a neat and orderly front desk and lobby area to uphold hotel standards
  • Maintained high level of professionalism and discretion when dealing with guests
  • Remediate issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
  • Maintained accurate and up-to-date records of guest information
  • Provided accurate information regarding local attractions, restaurants and activities
  • Responded to guest inquiries to maximize guest satisfaction
  • Handled customer complaints to satisfy and retain guests

Education

Cesar Vallejo University
Lima, Perú

Hotel Management from Tourism And Travel Management
03.2006

University Overview

Senor De Los Milagros
Lima

High School
12.2002

University Overview

Skills

  • Customer service
  • Interpersonal Communication
  • Company guidelines and procedures
  • Representative experience
  • Interpersonal communication skills
  • Problem-solving strength
  • Revenue Generation
  • Sales expertise
  • Records management
  • Performance improvement
  • Customer Relations
  • Stock management
  • Service standard compliance
  • Key stakeholder relationship-building
  • Stocking and replenishing
  • Money-handling abilities

Certification


  • Basic First Aid Refresher Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau,
  • STCW-Manila 2010 Certificate of Training, Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau
  • Basic First Aid: -Crisis Management and Human Behavior, Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau
  • Proficiency in Survival Craft and Rescue Boats Fast Lima, Peru
  • Peruvian Coast Guard and Captaincies Directorate, DICAPI (www.dicapi.mil.pe )
  • Certificate of Competence “Merchannt Marine of Services,” Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau (www.enamm.edu.pe)
  • Ro-Ro vessels different passages of Ro-Ro Lima, Peru
  • Peruvian Coast Guard and Captaincies Directorate, DICAPI (www.dicapi.mil.pe )
  • Seamen’s Book Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau
  • Awareness of Maritime Security Lima, Peru
  • National School of Merchant Marine Admiral Miguel Grau

Languages

Spanish
Native language
English
Advanced
C1
Italian
Advanced
C1
German
Elementary
A2
French
Elementary
A2

Microsoft Office skill

Microsoft Office skill
  • Word.
  • Excel
  • Outlook
  • Powerpoint
  • Fidelio
  • Otalio
  • SAPI
Availability
See my work availability
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

MSC Foundation Representative
Mediterranean Shipping Company
08.2021 - Current
Administrative Assistant
MACE GROUP
09.2020 - 05.2021
Cashier Operator
Costa Crociere
01.2020 - 06.2020
Guest Service Agent Senior
Mediterranean Shipping Company
01.2016 - 04.2019
Cesar Vallejo University
Hotel Management from Tourism And Travel Management
Senor De Los Milagros
High School
Dalia Lorena Cardenas Miranda