Francesco Ginanneschi
Lucca
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Children's Animator
San Marino Tour Service
2021.07 - Current
- Led groups of children safely through variety of camp activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Maintained camper files, properly storing and maintaining personal information.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
Steward
Winch
2022.10 - 2023.11
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Oversaw event operations to keep running smoothly.
- Implemented event protocols to maintain safety and security of all attendees.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Collaborated with vendors to secure necessary event services and supplies.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Reported any damage or maintenance issues to manager.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
Employer
Ormesani
2023.04 - 2023.07
- Picked orders
- Coordinated storage locations and product movements.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Updated computer tracking system with latest product movements.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
Master in Translation And Interpreting - Language Interpretation And Translation
Università Ca'Foscari Venezia
Venezia03.2023
Degree - Lingue, Culture E Società Dell'Asia E Dell'Africa Mediterranea, Curriculum: Cinese
Università Ca'Foscari Venezia
Venezia11.2020
Final Exam - Liceo linguistico
Liceo Scientifico Statale Antonio Vallisneri
LU07.2017
Skills
- Group Discussions
- Coordinate Schedules
- Swimming Techniques
- Emergency Response Techniques
- Active Listening Skills
- Emergency Care
- Report Generation
- Relationship Management
- Guest Services
- Guest Satisfaction
- Conflict Mediation
- Client Support
- Conflict Resolution Techniques
- Verbal and Written Communication
- Microsoft Word
- Customer Care
- Passenger Care
- Status Updates
- Ticket Checks
Languages
Cinese (mandarino)
Avanzato
C1
Inglese
Avanzato
C1
Italiano
Bilingual or Proficient (C2)
Timeline
Employer
Ormesani
2023.04 - 2023.07
Steward
Winch
2022.10 - 2023.11
Children's Animator
San Marino Tour Service
2021.07 - Current
Master in Translation And Interpreting - Language Interpretation And Translation
Università Ca'Foscari Venezia
Degree - Lingue, Culture E Società Dell'Asia E Dell'Africa Mediterranea, Curriculum: Cinese
Università Ca'Foscari Venezia
Final Exam - Liceo linguistico
Liceo Scientifico Statale Antonio Vallisneri
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