Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Garth Francis

Telecommunications Officer
United Nations

Summary

Dynamic Telecommunications Officer with the United Nations Peacekeeping Operations, recognized for enhancing network efficiency and spearheading disaster recovery initiatives. Expert in network troubleshooting and fostering teamwork, I successfully implemented cutting-edge technology solutions, ensuring regulatory compliance and elevating customer satisfaction through effective problem resolution. Committed to continuous improvement and operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Telecommunications Officer

United Nations Peacekeeping Operations
07.2012 - Current
  • Played a pivotal role in the successful completion of several high-profile projects by providing technical expertise and dedicated support throughout each phase.
  • Streamlined network operations for increased efficiency by implementing cutting-edge technology solutions.
  • Conducted regular audits of telecommunications infrastructure to identify areas for improvement or replacement.
  • Developed training materials and facilitated workshops to improve team knowledge of telecommunications systems and processes.
  • Managed resources effectively, allocating personnel and financial assets to achieve maximum productivity while maintaining cost controls.
  • Ensured regulatory compliance by staying current on industry standards and incorporating them into daily operations.
  • Achieved smoother workflow transitions between departments through effective coordination on cross-functional initiatives.
  • Implemented security measures to protect sensitive data from unauthorized access, mitigating risk of cyberattacks.
  • Maintained up-to-date documentation on all telecommunications systems, ensuring easy access to information for troubleshooting and training purposes.
  • Enhanced customer satisfaction by troubleshooting and resolving complex technical issues.
  • Established positive relationships with vendors to negotiate favorable contracts, managing equipment procurement and delivery timelines.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.

Telecommunications Officer

United Nations Peacekeeping Operations
07.2004 - 07.2012
  • Championed a culture of continuous improvement within the team by encouraging open communication about challenges faced along with creative problem-solving approaches.
  • Spearheaded disaster recovery planning efforts, ensuring continuity of service in the event of unforeseen circumstances.
  • Leveraged strong analytical skills to assess telecommunications needs across various departments, designing customized solutions tailored for each area''s requirements.
  • Installed and configured new devices and system components.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Performed preventive maintenance of telecommunications equipment.
  • Researched and recommended network and data communications hardware and software.
  • Played a pivotal role in the successful completion of several high-profile projects by providing technical expertise and dedicated support throughout each phase.
  • Developed training materials and facilitated workshops to improve team knowledge of telecommunications systems and processes.
  • Implemented security measures to protect sensitive data from unauthorized access, mitigating risk of cyberattacks.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.

Education

High School Diploma -

Clara Barton
New York
04.2001 -

Skills

Network troubleshooting

Fiber optics

Satellite communications

Network design

Disaster recovery

Radio frequency engineering

Telecom protocols

Switching systems

Troubleshooting and repair

Installing equipment

Work order completion

Safety awareness

Wireless networking

Network configuration

Installation and maintenance

Equipment installation

Equipment safety

Device installation

Writing reports

Educating customers

Configuring equipment

System repair

Service documentation

Safety practices

Hardware maintenance

Troubleshooting systems

Software upgrades

Troubleshooting and resolution

VoIP systems

Structured cabling

Teamwork

Teamwork and collaboration

Multitasking Abilities

Team collaboration

Effective communication

Team building

Professionalism

Continuous improvement

Accomplishments

  • Documented and resolved connection between Motorola Tetra system and Aastra MX One Telephone Exchange to allow calls over both network that is now implemented in all missions in DPKO
  • Resolved product issue through consumer testing.

Certification

Motorola Tetra Radio programming and installation

Timeline

Motorola Tetra Radio programming and installation

06-2016

Telecommunications Officer

United Nations Peacekeeping Operations
07.2012 - Current

Telecommunications Officer

United Nations Peacekeeping Operations
07.2004 - 07.2012

High School Diploma -

Clara Barton
04.2001 -

Similar Profiles

CREATE PROFILE
Garth FrancisTelecommunications Officer