Gilbert Zenner
Production Manager
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
4
4
years of post-secondary education
Work History
Customer Care Representative
MIXvoip
09.2023 - 02.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Production Manager
Atelier de precision Felix Zenner
01.2012 - 12.2020
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
- Coordinated cross-functional teams to ensure smooth production flow and timely delivery of projects.
- Streamlined project scheduling, resulting in improved workflow efficiency and timeliness of deliverables.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources without compromising quality.
- Enhanced client satisfaction by delivering high-quality products within tight deadlines.
- Boosted employee morale through effective leadership, fostering a positive work environment conducive to productivity.
- Improved production efficiency by streamlining processes and implementing innovative strategies.
- Oversaw inventory management, reducing stock discrepancies and ensuring availability of materials for production.
- . Led successful negotiations with vendors on pricing agreements, ultimately securing significant savings on material costs.
- Collaborated with other departments to optimize overall company performance and achieve organizational goals.
- Reduced waste and costs by optimizing resource utilization and implementing lean manufacturing principles.
- Identified opportunities for process improvements, implementing changes that led to increased efficiency and reduced costs.
- Evaluated vendor performance to secure the best quality materials at competitive prices.
- . Implemented data-driven solutions for tracking project progress and making informed adjustments as necessary.
Education
Bachelor of Science - Economics
University of Luxembourg
Luxembourg 09.2008 - 07.2012
High School Diploma -
Lycee Classique Diekirch
Diekirch 09.2001 - 07.2008
Skills
Customer Service
Data Entry
First Call resolution
Problem Resolution
Database Research
Customer Relations
Complaint Handling
Call center experience
Customer Relationship Management
Custom order management
Inbound Customer Service
Appointment Scheduling
Certification
Full Stack Web Developer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveTimeline
Customer Care Representative
MIXvoip
09.2023 - 02.2024
Full Stack Web Developer
09-2022
Production Manager
Atelier de precision Felix Zenner
01.2012 - 12.2020
Bachelor of Science - Economics
University of Luxembourg
09.2008 - 07.2012
High School Diploma -
Lycee Classique Diekirch
09.2001 - 07.2008