Gilbert Zenner
Production Manager
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
4
4
years of post-secondary education
Work History
Customer Care Representative
MIXvoip
09.2023 - 02.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Production Manager
Atelier de precision Felix Zenner
01.2012 - 12.2020
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
- Coordinated cross-functional teams to ensure smooth production flow and timely delivery of projects.
- Streamlined project scheduling, resulting in improved workflow efficiency and timeliness of deliverables.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources without compromising quality.
- Enhanced client satisfaction by delivering high-quality products within tight deadlines.
- Boosted employee morale through effective leadership, fostering a positive work environment conducive to productivity.
- Improved production efficiency by streamlining processes and implementing innovative strategies.
- Oversaw inventory management, reducing stock discrepancies and ensuring availability of materials for production.
- . Led successful negotiations with vendors on pricing agreements, ultimately securing significant savings on material costs.
- Collaborated with other departments to optimize overall company performance and achieve organizational goals.
- Reduced waste and costs by optimizing resource utilization and implementing lean manufacturing principles.
- Identified opportunities for process improvements, implementing changes that led to increased efficiency and reduced costs.
- Evaluated vendor performance to secure the best quality materials at competitive prices.
- . Implemented data-driven solutions for tracking project progress and making informed adjustments as necessary.
Education
Bachelor of Science - Economics
University of Luxembourg
Luxembourg 09.2008 - 07.2012
High School Diploma -
Lycee Classique Diekirch
Diekirch 09.2001 - 07.2008
Skills
Customer Service
Certification
Full Stack Web Developer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveTimeline
Customer Care Representative
MIXvoip
09.2023 - 02.2024
Full Stack Web Developer
09-2022
Production Manager
Atelier de precision Felix Zenner
01.2012 - 12.2020
Bachelor of Science - Economics
University of Luxembourg
09.2008 - 07.2012
High School Diploma -
Lycee Classique Diekirch
09.2001 - 07.2008
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