Gustavo Wilhelm
Luxembourg,Luxembourg
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
Work History
Restaurant waiter
Alicante Restaurant & Lounge
Mendon, Massachussets
2022.06 - 2022.09
- Polished glasses and cutlery to pristine standards.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Spoke 3 languages with both clients and workers. English, Spanish and Portuguese
Law office assistant
ADVOCACIA CASTILHO
Santo Andre, Sao Paulo
2019.02 - 2021.07
- Submitted forms and applications for ongoing cases, supporting case progression.
- Built positive client relationships to increase satisfaction and retention.
- Reviewed legal documents for accuracy and compliance.
- Scanned, faxed and archived documentation for robust case files.
- Actioned client instructions to enable desired progress.
Education
Certificate of Higher Education - E-commerce
Fundacao Getulio Vargas
Sao Paulo, Brazil /2021 - /2021
Skills
- Menu memorisation
- Language immersion
- Multilingual
- Problem-solving
- Social media marketing
Languages
English
Advanced (C1)
Portuguese
Proficient (C2)
Spanish
Advanced (C1)
French
Beginner (A1)
Affiliations
- Learning about cultures and languages
- Sports and Healthiness
Timeline
Restaurant waiter
Alicante Restaurant & Lounge
2022.06 - 2022.09
Law office assistant
ADVOCACIA CASTILHO
2019.02 - 2021.07
Certificate of Higher Education - E-commerce
Fundacao Getulio Vargas
/2021 - /2021
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