Writing & Reading
HENRY Antoine
Team Manager / Project Manager
600 Bourcy,Bastogne, Belgium
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in Telecom / IT Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
SOC and Service Desk Team Manager
POST Telecom
01.2022 - Current
- Managed and led SOC and CSC team (20+ FTE)
- Provided Incident Management (ITIL) training for entire Métier Telecom, enhancing overall team skills and operational efficiency.
- Developed and implemented SOC monitoring tools and processes, enhancing operational efficiency
- Coordinated services and managed customer experience surveys, contributing to continuous service improvement (Strike)
- Implemented continuous service improvements, automation of processes, including overall review of Knowledge Bases
- Managed budgets effectively, ensuring cost efficiency and resource optimization (consultancy, licensing)
- Maintained low turnover rates with no team member leaving except for internal promotions, and achieved low sickness levels
- Assisted in audit preparations and compliance, ensuring adherence to standards and protocols.
Project Manager / Team Manager
Everis
4 2018 - 08.2021
- Led 10+ projects, managing budgets up to €1M and reducing costs by 15% (Desktop to Hybrid,
- Enhanced team effectiveness by 20% through process improvements and KPI tracking
- Managed team of 45+ IT consultants, ensuring high performance and client satisfaction.
- Developed implementation methodologies to control project costs while meeting key milestones.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Crisis Management and Support
- Spearheaded rapid transition to remote work for 10,000 users in response to COVID-19 pandemic.
- Developed and executed comprehensive teleworking strategies, ensuring minimal disruption to business operations.
Information System Specialist
Aubay
04.2012 - 03.2018
- Handled installation, debugging, and resolution of technical issues on workstations and mobile devices.
- Managed customer calls and emails daily (>50), providing premium support.
- Administered Active Directory and SCCM software deployments.
- Trained end-users on system functionalities, enhancing user experience and system utilization.
- Led the deployment of Mobile Device Management (MDM) solutions across the organization, ensuring seamless integration with existing systems.
- Conducted thorough needs assessments to customize MDM solutions that met specific organizational requirements.
Technical Support Analyst
Teleperformance
11.2011 - 3 2012
- Prepared technical responses for quotes, including costs, timeframes, and alternative solutions.
- Conducted quality assurance and control assessments for support tickets, managing over 100,000 tickets annually.
- Provided remote support for clients via phone, email, and chat.
- Configured hardware and software for customer workstations.
I.T. Engineer
Fujifilm Medical Systèmes France
02.2007 - 12.2010
- Installed and supported business software and hardware products on-site.
- Trained customers, including professors and radiologists, on enterprise products.
- Established and managed support center in Paris, leading new team of technicians.
- Implemented remote control process improvements, enhancing company-wide efficiency and reducing cost by large amount (-45% first year)
System and Network Administrator
Société de l'agglomération Toulousaine
11.2003 - 03.2006
- Monitored enterprise-wide IT systems, including network, systems, and security.
- Oversaw new hardware and software installations.
- Provided support across all layers, ensuring server availability.
- Led five major software enhancements, improving security, data collection, and support systems.
- Established tracking systems for software licenses, ensuring compliance and cost optimization.
- Developed procedures for acquisition, renewal, and allocation of software licenses, reducing unnecessary expenses by 20%.
- Set up protocols for inventory, maintenance, and deployment of IT equipment, improving operational efficiency.
- Coordinated with suppliers to ensure availability and regular updates of equipment.
Education
BTS - Computer Science (Server & Network Administrator)
CESI
Toulouse 01.2004 - 2006.01
Baccalauréat - Social And Economics
Lycée Louis Massignon
Abu Dhabi 09.1998 - 2000.08
Skills
Project Management
Team Leadership
Communication skills
Analytical Skills (KPI)
VOIP and Networking
Coaching and Mentoring
Decision Making
Process Design
Change Management
Customer Focus
Certification
ITIL Foundation & Practitioner
Interests
Golf
Tennis
Painting
Gaming
Timeline
SOC and Service Desk Team Manager
POST Telecom
01.2022 - Current
Information System Specialist
Aubay
04.2012 - 03.2018
ITIL Foundation & Practitioner
01-2012
Technical Support Analyst
Teleperformance
11.2011 - 3 2012
I.T. Engineer
Fujifilm Medical Systèmes France
02.2007 - 12.2010
BTS - Computer Science (Server & Network Administrator)
CESI
01.2004 - 2006.01
System and Network Administrator
Société de l'agglomération Toulousaine
11.2003 - 03.2006
Test of English as a Foreign Language (TOEFL), 2000
07-2000
Baccalauréat - Social And Economics
Lycée Louis Massignon
09.1998 - 2000.08
Project Manager / Team Manager
Everis
4 2018 - 08.2021
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