Microsoft Office
Ioannis Koutroulakis
Customer Service Manager - Project Manager - Sales Manager
Stadbriedemes
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Customer Service Manager
Suzuki
Chania
01.2020 - 01.2022
- Develop plans of action to optimize all aspects of the customer's experience
- Strive to ensure customer satisfaction and boost company proffits
- Comprise of a collection of activities which a company undertakes to provide a personalized, smooth experience to customers
- All about fulfilling customer expectations and establishing a positive perception of the brand in their minds.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Project Manager (Remotely - Part Time)
AgrOrbit
Wageningen
03.2020 - 11.2021
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed product orders based on project drawings and technical specifications.
Project Manager (Remotely - Part Time)
Recruit Team
Chania
04.2019 - 09.2021
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Sales Manager
Stellantis Greece
Chania
01.2018 - 01.2020
- Of Fiat - Jeep - Alfa Rome - Abarth, brand new vehicles (Stellantis Group)
- Management of sales, production, goals, orders and promotion of products abroad and at home for the benefit of Fiat - Jeep
- Execution of loan agreements for the financing of vehicles
- Through the work as a vehicle salesman, I gained a lot of knowledge on the part of sales but also the perfect contact with the customer.
- Researched competitors' activities and products to uncover new trends
- Used vendor expertise to deliver educational content to sales team.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Service Advisor
BMW Hellas
Chania
01.2017 - 01.2018
- Organization and distribution of labor's in the BMW workshop
- Flawless communication training with customers for the purpose of vehicle repair consulting.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Bachelor of Science - Electrical Engineering And Information Technology
Ruhr University
Bochum, Germany 09.2012 - 11.2015
Master of Science - Mechatronics Engineering
Ruhr University
Bochum, Germany 11.2015 - 11.2016
MBA - Technology Innovation Management Inc (MBA)
Technical University of Crete
Chania - Crete, Greece 09.2019 - 11.2020
Skills
Direct sales
Trained in consumer marketing
Account management
Sales Reporting
Review of contracts
Strategic account development
B to B sales
Business development and planning
Sales processes
Customer Relationship Management Software (CRM)
Exceptional interpersonal communication
Exceptional telephone etiquette
Technical Support
Negotiation expert
Retail platforms
Cash Handling
Adherence to high customer service standards
Sales proficiency
Effective problem solver
Effective workflow management
Schedule Management
Sales expertise
Account updates
Complaint resolution
Customer-focused
New product introductions strategies
Contract Management
Budget administration
Expense reports
Commercial construction
Client needs assessments
Multitasking Abilities
Teamwork and Collaboration
Good Telephone Etiquette
Extremely quick learner
Excellent attention to detail
Dependable and honest
Accomplishments
- Collaborated with team of 8 persons in the development of "AgrOrbit" (Agricultural Solutions).
- Collaborated with team of 11 persons in the development of "RecruitTeam" (HR Solutions). Participated in Business Launch Group by "Bizrupt Foundit" https://bizrupt.gr/en/home/ received a golden award: https://3d.oqullar.com/foundit_award_koutroulakis?fbclid=IwAR1fPaM_-cjUSulXd-joJhJHs8vKenjBm8Ay8p40vykQjNrd58guLh20Xbg.
- Participated in "Robonova" University competition about designing and programming a demo robot.
- Received from Stellantis Greece "Excellence" credentials and the 1st award with my sales team for the year 2021.
- Honored guess to a Greek TV show received award about customer support in MHEV and PHEV.
- Managed to create a new platform to create a follow up schedule and a customer support platform during my time in Suzuki.
Software
CRM Systems's
Presentation Software
Spreadsheets
Social Media
Technical Skills
Computer Skills
Data entry
Data analysis
Email Management Software
Communication tools
Digital Literacy
Information and Communications Technology
Selling Skills
Cross-Selling / Up-Selling
Telesales
Business communication
Sales Presentation
Product and Industry knowledge
Certification
Business and Employer Services - Professional Certification - TÜV HELLAS
Interests
Volunteering and community involvement
Writing
Marketing
Learning languages
Travel
Sports
Reading
Listening to music
Timeline
Insurance Agent Professional Knowledge Certificate
03-2021
Certificate of Professional Knowledge of Insurance-based Investment Products
03-2021
Project Manager (Remotely - Part Time)
AgrOrbit
03.2020 - 11.2021
Customer Service Manager
Suzuki
01.2020 - 01.2022
MBA - Technology Innovation Management Inc (MBA)
Technical University of Crete
09.2019 - 11.2020
Certified Portable Power Distribution Technician - TÜV HELLAS
09-2019
Certified e-Business Consultant (CEC) - TÜV HELLAS
09-2019
Business and Employer Services - Professional Certification - TÜV HELLAS
06-2019
Project Manager (Remotely - Part Time)
Recruit Team
04.2019 - 09.2021
Sales Manager
Stellantis Greece
01.2018 - 01.2020
Service Advisor
BMW Hellas
01.2017 - 01.2018
Certified Practitioner - Volkswagen AG
09-2016
Master of Science - Mechatronics Engineering
Ruhr University
11.2015 - 11.2016
Bachelor of Science - Electrical Engineering And Information Technology
Ruhr University
09.2012 - 11.2015