Jean-Paul Lacquement
Strassen
Summary
Results-driven IT leader focused on leveraging technology to drive business success. Skilled in strategic planning, cybersecurity, and project management with strong emphasis on team collaboration and adaptability. Proven track record in optimizing systems, managing complex projects, and ensuring operational efficiency. Recognized for leadership, problem-solving, and aligning IT initiatives with organizational goals.
Committed to bringing leadership and problem-solving skills to Québec, contributing to the development of innovative technology solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head of IT / Project Director
INPA
01.2021 - Current
- Reporting to the Director of the institution, designed and fostered execution of a zero-paper strategy program involving automation, digitalization, and enterprise content management (ECM). Managed operating budget and direct activities of the IT staff.
- Modernized institution: BCP, procedures, and security management.
Program Manager
Professional Business Solutions
10.2017 - 10.2020
- In charge of an automation-based program for Foyer, a local insurance market leader. Challenged to improve productivity and reduce costs through improved uses of technology such as optical character recognition (OCR) and robotic process automation (RPA). Collaborated with managers to analyze and document processes, and systems workflows. Also promoted RPA to end-users through dedicated lunch courses so that it is no longer looked upon as diabolical.
Program Manager
Lux-Advisory
11.2014 - 09.2017
- Fostered execution of a platform mutualization program for POST, a local ISP, for two distinct entities. Led staff of project managers to deliver new business capacities in order to reach the target operating model resulting in one unique platform, meaning less maintenance, les developments and lower operating cost.
Project Manager
Altran
12.2011 - 10.2014
- Led a team of programmers and testers to deliver a parental control software, for Orange, a EMEA ISP. Involved in call for tenders, selection, and daily management of suppliers for development of other versions (iOS, Android and Mac OS).
Director
Lacquement.biz
02.2013 - 05.2014
- Founded and developed (marketing, sales, customers relationship) an IT service company whose service catalog was deployment, maintenance of workstations and servers, and recovery disaster for small businesses.
Service Delivery Manager
Atos Worldline
07.2007 - 11.2011
- In charge of critical services on the Orange EMEA ISP Mail high-availability platform (60+ million mailboxes). Responsibilities over quality of service (QoS) and service level agreement (SLA) day-to-day management and negotiations. Benchmarked several proprietary solutions to improve delivery time and QoS. Managed a critical architecture change project to realize a 20% operating cut cost.
Programmer
Conseil Régional Nord-Pas De Calais
10.2005 - 04.2007
- Conception, realization, and delivery of a scholarship related software.
Technical Assistant
Université de Lille 1
09.2000 - 08.2002
- Deployment and maintenance of workstations for the administrative staff of the university.
Education
M.Sc. - Business Administration
Sacred Heart University
06.2019
M.Sc. - MIAGE (IT & management)
Université de Lorraine
09.2017
AS - DUT Informatique
Université de Lille
06.2003
Skills
- Service management / SLA / KPI
- Crisis management/conflict resolution
- Program management
- Project management
- Problem-solving
- Resource allocation management
- Business development
Certification
- Successful Negotiation - University of Michigan 08/2022
- Blockchain Specialization - The State University of New York 07/2022
- Modeling risk and realities - University of Pennsylvania 08/2020
- Decision-Making and Scenarios - University of Pennsylvania 08/2020
- IBM Artificial Intelligence Engineer - IBM 07/2020
- Managing Successful Programme Foundation - PeopleCert 12/2017
- Hermes 5 Foundation - TUV SUD 09/2016
- Prince2 Practitioner - APMG International 01/2016
- Prince2 Foundation - APMG International 12/2015
Languages
French: native
English: Full Professional Proficiency
Luxemburgish: Limited Working Proficiency
Hobbies
Boxing, fitness
Timeline
Head of IT / Project Director
INPA
01.2021 - Current
Program Manager
Professional Business Solutions
10.2017 - 10.2020
Program Manager
Lux-Advisory
11.2014 - 09.2017
Director
Lacquement.biz
02.2013 - 05.2014
Project Manager
Altran
12.2011 - 10.2014
Service Delivery Manager
Atos Worldline
07.2007 - 11.2011
Programmer
Conseil Régional Nord-Pas De Calais
10.2005 - 04.2007
Technical Assistant
Université de Lille 1
09.2000 - 08.2002
M.Sc. - MIAGE (IT & management)
Université de Lorraine
AS - DUT Informatique
Université de Lille
M.Sc. - Business Administration
Sacred Heart University