Dedicated and organized professional, showcasing a track record of exceptional customer service delivery in fast-paced settings. Demonstrates meticulous attention to detail and adept decision-making skills for efficient multitasking. Operates with an innate work ethic, consistently achieving impactful outcomes in both independent and collaborative team capacities
Languages
French
Native
English
Advanced
C1
Luxemburgish
Native
German
Advanced
C1
Work history
Network Management Analyst – Internship
Caceis Bank Luxemburg Branch
Luxemburg City, Luxemburg
11.2022 - 10.2023
Responsible for managing and monitoring over 10 very diverse and international markets and assisted with a dozen more.
Opening, modification, and closure of accounts in the books of sub-custodians and cash correspondents.
Responsible for referencing of transfer agents / registrars.
Daily monitoring of requests from clients.
Liaising with sub-custodians and cash correspondents in connection with operational teams.
Project management for clients in collaboration with team members (analysis, mailings, account openings, follow-up, updating systems, participation in meetings, internal/external communication).
Updating procedures for different markets.
Head Bartender
De Gudde Wellen (BLJ Sarl)
Luxembourg, Luxembourg
04.2022 - 09.2022
Negotiated supplier orders, managed budgets and controlled inventory.
Supervised and led 4 to 6 employees on daily basis.
Protected brand image by delivering exceptional bar presentation and maintenance.
Led team to deliver outstanding hospitality operations.
Identified and addressed underperformance and non-compliance.
Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
Quality Control- Compliance & Sanctions at European Financial Group (EFG Bank) - SwitzerlandQuality Control- Compliance & Sanctions at European Financial Group (EFG Bank) - Switzerland