Johnna Higdon
Berbourg
Summary
Well-qualified Aircraft Logistics and Passenger Service Agent proficient in handling complex missions and promoting positive customer experiences. Well seasoned team leader with experience in all sections of cargo and passenger movement and processing. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Air Logistics Agent
United States Air Force
03.2020 - Current
- Tracked hundreds of flights monthly and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of cargo.
- Generated documentation and information required for passenger movement and cargo shipments for OMNI.
- Sustained operations during several emergency evacuation and natural disaster support missions to include multiple Afghani escapee movements.
- Conducted upwards of 16 investigations to resolve issues related to logistics and cargo movements.
- Supervised grounds teams consisting of 20 personnel and successfully performed load team chief duties.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Developed strategies to optimize utilization of available resources resulting in 15% increase of productivity levels saving hours of work time.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Coordinated shipping requests for over 150 expedited delivery and documented accurately to achieve correct billing.
Logistics Agent
Target
11.2018 - 03.2020
- Tracked over 60 orders per day and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for upwards of 30 customer shipments daily.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Education
No Degree - Logistics And Materials Management
U.S.A.F. Aircraft Logistics Technical School
Virginia06.2020
High School Diploma -
Cypress Ranch High School
Texas U.S.A.06.2016
Skills
- Transportation Security Administration Proficiency
- Experienced Load Team Chief
- Hazardous Materials Handler
- Proficient in all functions of Gates and G2/GDSS
- 4 years experience with all cargo pertaining vehicles and mechanisms (forklift, baggage conveyer, staircase truck, passenger bus, etc)
- Advanced Excel Spreadsheet Functions
- Geography Knowledge
Certification
- Forklift (Standard, All Terrain, Electric)
- 25K Loader
- 60K Loader
- Staircase Truck
- Baggage Conveyor Truck
- Latrine Service Truck
- X-Ray Machine
- Hazardous Materials Handler
- Load Team Chief
- Tug
Languages
English
Native language
Portuguese
Elementary
A2
French
Elementary
A2
Timeline
Air Logistics Agent
United States Air Force
03.2020 - Current
Logistics Agent
Target
11.2018 - 03.2020
No Degree - Logistics And Materials Management
U.S.A.F. Aircraft Logistics Technical School
High School Diploma -
Cypress Ranch High School
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