Jonathan Barbieri

• Co-Lead of Global Standardization Program for Payments and Transaction monitoring (implemented standard global framework in 9 Countries across 4 Continents in 16 months);
• Independently designed, planned and executed discovery of AS IS Payment E2E processes in 5 Countries (both remotely and in person), produced gap analysis and infographic for different audiences (ie/ Ops, High Leadership);
• Produced documentation (ie. Business Requirement Documents, Policies and Procedures and Standard Operating procedures); designed and delivered training;
• Engaged with Leadership and employees with effective and clear communication to ensure changes are understood and welcomed.
• Produced 140+ maps and pareto analysis independently managing and coordinating SMEs

• Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
• Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
• Trained and mentored 200+ new/old personnel hired to fulfils various operational roles (Company wide training for implementation of new Payment/TM Process).
• Developed training handbooks, computer tutorials and reference materials.

• Produced and delivered targeted instructional materials and training curricula focused on Stress Management, self awareness and efficient people management, to +90 clients since opening.
• Planned and conducted multiple online events (webinars, podcast, 1:1 sessions) with emphasis on Stress management and Meditation overseeing both technical and curricula aspects.
• Compiled training handbook and related course materials.

• Delivered new employee onboarding and training sessions in classroom, via video call and pre recorded.
• Evaluated success of training programs designing ad hoc audits and recommended improvements to upper management to enhance effectiveness.
• Managed new employee orientation training process for more than 300 employees each year.
• Created in-depth training manual for all employees on different media.
• Directed training programs and development paths for managers and supervisors.

• Problem Solving SME (Subject Matter Expert) for Italy

- Provided process feedback to central CM Team

- Active participation in standardization program trough Kaizen

• Created Standard Operating Procedure for FR Problem solvers - reduced training time from 8 to 3 weeks.
• Daily ticketing task including incoming requests and updating data. (avg 250-400 TT/day)
• Implemented procedures for day-to-day ticket processing, process improvement and elimination of abnormalities.
• Researched and resolved issues regarding integrity of data flow into databases.
• Utilized data visualization tools to effectively communicate business insights.

• Controlled adherence to customs import and export requirements through oversight and communication.
• Conducted biweekly counts and trimestral audits of inventories to identify and resolve discrepancies in records.
• Generated end-of-day reports covering shipments, productivity and financial totals.
• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.