Keshav Bagratee
Niederkorn
Summary
Client service professional with robust experience in managing client interactions and driving service improvements. Known for fostering team collaboration and delivering results. Expertise in client relationship management and dynamic problem-solving, ensuring high reliability and adaptability to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Supervisor, Alternative Funds
Brown Brothers Harriman (Luxembourg) S.A.
06.2022 - Current
- Ensure adherence to company policies and procedures while maintaining exceptional levels of client service standards.
- Implement process improvements based on client feedback, ensuring continuous enhancement of services offered.
- Perform oversight on NAV prepared by fund accounting colleagues across different locations.
- Coordinate audit process to ensure financial reporting deadlines are met.
- Conduct regular performance evaluations to identify areas of improvement and provide constructive feedback.
- Supervise day-to-day operations, ensuring a high level of quality service delivery to clients.
- Collaborate with other departments to address client needs, improving overall client experience.
- Facilitated open lines of communication within the team to encourage collaboration and problem-solving efforts for complex cases.
- Support on custody related matters
Supervisor, Private Equity Fund Accounting
Citco Fund Services (Luxembourg) S.A.
12.2019 - 05.2022
- Maintain accounting records and handling investor reporting for more complex funds
- Reviewing quarterly NAV packs, reports and statements prepared by fund accountants
- Coordinate and monitor workflows of team to ensure all deliverables are met
- Implement processes to increase efficiencies and accuracies of periodic activities
- Act as liaison to client, internal departments and other external parties
- Review financial statements prepared by financial reporting team (IFRS & LuxGAAP)
Senior Consultant
IQ Solutions, Luxembourg
08.2018 - 11.2019
- Participate in the migration preparation (Transfer Agency, Fund Accounting): preparing loader files, reviewing static data, reviewing accounting data
- Participate in the data migration (Transfer Agency, Fund Accounting): liaising with Operations teams and IT to get sign-off, controlling migrated data, updating data when needed
- Participate in the testing phase (Fund Accounting): preparing test cases, running test NAVs, running parallel NAVs and comparing with production data
- Maintain operational data till sign-off from Operations Teams
- Liaise with Operations & IT Teams for any questions in regard to migration and testing tasks, migration planning
- Supervise the migration team
Senior Fund Accountant/ Client Services Administrator
SGG Mauritius (now 'IQ EQ')
05.2018 - 07.2018
- To carry out and manage, as appropriate, all accounting and tax compliance duties for a portfolio of clients with varying level of complexity in order to ensure the smooth flow in the operations and meeting customer's expectations.
- Preparing financial statements under IFRS and U.S. GAAP format
- Management fee, distribution waterfall, capital call workings
- Preparing capital account statements, capital call/ distribution notices
- Liaising with clients, auditors, regulatory authorities and other parties
- Handling wire transfers
- Ensuring that companies comply with all applicable codes, in addition to its legal and statutory requirements
- Reviewing management accounts and financial statements prepared by subordinates
Senior Client Administrator
International Proximity
07.2013 - 04.2018
- Handling a portfolio of global business companies
- Performing corporate secretarial duties
- Liaising with clients, auditors, local and foreign regulators, service providers, bankers, lawyers
- Ensuring that companies comply with all applicable codes, in addition to its legal and statutory requirements
- Attending board meetings and meeting clients where required
- Maintaining proper books of accounts on the relevant accounting systems
- Preparing financial statements under IFRS and U.S. GAAP format
- Management fee, distribution waterfall, capital call workings
- Preparing capital account statements, capital call/ distribution notices
- Reviewing management accounts and financial statements prepared by subordinates
- Handling wire transfers
Education
BSc (Hons) - Accounting (Minor: Finance)
University of Mauritius
Mauritius05.2013
Skills
- Keen to work, highly motivated, proactive, conscientious, willingness to succeed in life, enthusiastic, energetic, dynamic, team player, problem solving, good communication skills, quick learner, ability to work with minimal supervision, ability to thrive under immense pressure and huge workload, good at creating and maintaining relationships with clients, colleagues and other stakeholders of the industry
- Fluent in English and French – both written and spoken
- Experienced with Microsoft Office, Investran, eFront, and STAR
Certification
Association of Certified Chartered Accountants (ACCA) - Completed 11 out of 13 papers (F1-F9, SBL, SBR)
Hobbies and Interests
Team sports, board games, hiking
Timeline
Client Service Supervisor, Alternative Funds
Brown Brothers Harriman (Luxembourg) S.A.
06.2022 - Current
Supervisor, Private Equity Fund Accounting
Citco Fund Services (Luxembourg) S.A.
12.2019 - 05.2022
Senior Consultant
IQ Solutions, Luxembourg
08.2018 - 11.2019
Senior Fund Accountant/ Client Services Administrator
SGG Mauritius (now 'IQ EQ')
05.2018 - 07.2018
Senior Client Administrator
International Proximity
07.2013 - 04.2018
BSc (Hons) - Accounting (Minor: Finance)
University of Mauritius
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