Lesia Astakhova
Customer Care Officer
Hesperange
Profil professionnel
Enthusiastic Customer Care Officer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Vue d'ensemble
25
25
years of professional experience
6
6
years of post-secondary education
Expérience
Grant Writing Specialist
Luxembourg-Ukraine Chamber of Commerce (LUCC)
Luxembourg, Luxembourg
04.2025 - Current
- Assistance in writing grant applications, collaborating with NGOs and European institutions. Handled administrative functions: managing correspondence, organizing documents, and overseeing office supply needs.
Intercultural Mediator
Ministry of Education in Luxembourg
Luxembourg, Luxembourg
05.2022 - 12.2023
- Assisted teachers during lessons, prepared/conducted lessons in a Primary School as a substitute teacher
- Assisted in organization of cultural exchange activities between students from different backgrounds
- Provided translation and interpretation support during parent-teacher meetings and community events.
Assistant Head for International Commerce
Polyfoodservice Ltd.
Kyiv City
10.2021 - 04.2022
- Communicated with suppliers, vendors, and stakeholders;
- Analyzed data from shipping and delivering processes;
- Monitored logistics and payments;
- Maintained supply chain records;
- Took care of contracts, invoices, and statutory records.
Client Service Support Associate
Luatel
Kyiv
05.2018 - 09.2020
- Managed high volume of inbound calls, providing efficient and friendly customer assistance.
- Assisted clients, ensuring they understood all requirements and procedures.
- Liaised with embassies, achieved timely responses on pending applications.
English translator/interpreter
International Charitable Organization
Kyiv City
06.2000 - 04.2018
- Offered translation and interpretation support during meetings
- Made travel arrangements
Formation
TEFL Certificate -
OfficeHouseCapellen
07.2024 - 12.2024
Master's degree - English and French Languages and Literature/Letters
Taras Shevchenko National University of Kyiv
01.1994 - 01.1999
Specialty - Secretary-Typist - undefined
Kyiv state courses for Secretaries
01.1992 - 06.1992
Compétences
- Microsoft Outlook
- Office 365
- Organisational skills
- Positive attitude
- Proactive approach
- Intercultural competence
- Administrative skills
- Time-management
Informations complémentaires
- Yoga
- Passion for travel
Langues
English
Fluent
French
Operational
German
Fundamentals
Russian
Bilingual
Ukrainian
Bilingual
Disponibilités professionnelles
lundi
mardi
mercredi
jeudi
vendredi
samedi
dimanche
matin
après-midi
soirée
Faites glisser pour parcourir
Citation
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Chronologie
Grant Writing Specialist
Luxembourg-Ukraine Chamber of Commerce (LUCC)
04.2025 - Current
TEFL Certificate -
OfficeHouseCapellen
07.2024 - 12.2024
Intercultural Mediator
Ministry of Education in Luxembourg
05.2022 - 12.2023
Assistant Head for International Commerce
Polyfoodservice Ltd.
10.2021 - 04.2022
Client Service Support Associate
Luatel
05.2018 - 09.2020
English translator/interpreter
International Charitable Organization
06.2000 - 04.2018
Master's degree - English and French Languages and Literature/Letters
Taras Shevchenko National University of Kyiv
01.1994 - 01.1999
Specialty - Secretary-Typist - undefined
Kyiv state courses for Secretaries
01.1992 - 06.1992