Lesia Astakhova
Customer Care Officer
Hesperange
Profil professionnel
Enthusiastic Customer Care Officer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Vue d'ensemble
25
25
years of professional experience
6
6
years of post-secondary education
Expérience
Grant Writing Specialist
Luxembourg-Ukraine Chamber of Commerce (LUCC)
Luxembourg, Luxembourg
2025.04 - Current
- Assistance in writing grant applications, collaborating with NGOs and European institutions. Handled administrative functions: managing correspondence, organizing documents, and overseeing office supply needs.
Intercultural Mediator
Ministry of Education in Luxembourg
Luxembourg, Luxembourg
2022.05 - 2023.12
- Assisted teachers during lessons, prepared/conducted lessons in a Primary School as a substitute teacher
- Assisted in organization of cultural exchange activities between students from different backgrounds
- Provided translation and interpretation support during parent-teacher meetings and community events.
Assistant Head for International Commerce
Polyfoodservice Ltd.
Kyiv City
2021.10 - 2022.04
- Communicated with suppliers, vendors, and stakeholders;
- Analyzed data from shipping and delivering processes;
- Monitored logistics and payments;
- Maintained supply chain records;
- Took care of contracts, invoices, and statutory records.
Client Service Support Associate
Luatel
Kyiv
2018.05 - 2020.09
- Managed high volume of inbound calls, providing efficient and friendly customer assistance.
- Assisted clients, ensuring they understood all requirements and procedures.
- Liaised with embassies, achieved timely responses on pending applications.
English translator/interpreter
International Charitable Organization
Kyiv City
2000.06 - 2018.04
- Offered translation and interpretation support during meetings
- Made travel arrangements
Formation
TEFL Certificate -
OfficeHouseCapellen
2024.07 - 2024.12
Master's degree - English and French Languages and Literature/Letters
Taras Shevchenko National University of Kyiv
1994.01 - 1999.01
Specialty - Secretary-Typist - undefined
Kyiv state courses for Secretaries
1992.01 - 1992.06
Compétences
- Microsoft Outlook
- Office 365
- Organisational skills
- Positive attitude
- Proactive approach
- Intercultural competence
- Administrative skills
- Time-management
Informations complémentaires
- Yoga
- Passion for travel
Langues
English
Fluent
French
Operational
German
Fundamentals
Russian
Bilingual
Ukrainian
Bilingual
Disponibilités professionnelles
lundi
mardi
mercredi
jeudi
vendredi
samedi
dimanche
matin
après-midi
soirée
Faites glisser pour parcourir
Citation
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Chronologie
Grant Writing Specialist
Luxembourg-Ukraine Chamber of Commerce (LUCC)
2025.04 - Current
TEFL Certificate -
OfficeHouseCapellen
2024.07 - 2024.12
Intercultural Mediator
Ministry of Education in Luxembourg
2022.05 - 2023.12
Assistant Head for International Commerce
Polyfoodservice Ltd.
2021.10 - 2022.04
Client Service Support Associate
Luatel
2018.05 - 2020.09
English translator/interpreter
International Charitable Organization
2000.06 - 2018.04
Master's degree - English and French Languages and Literature/Letters
Taras Shevchenko National University of Kyiv
1994.01 - 1999.01
Specialty - Secretary-Typist - undefined
Kyiv state courses for Secretaries
1992.01 - 1992.06