Liza Lang
Oetrange
Summary
I gained a lot of experience and skills in different areas while traveling New Zealand and I am ready now to adapt and improve these skills in my home country. I definitely enjoy working in hospitality as it makes making new connections easier. I am great with time management and used to multitasking in different areas.
Overview
6
6
years of professional experience
Work History
Host/ Housekeeper
Haka House Queenstown Lakefront
2024.04 - 2024.07
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Using the Mews system to check in, check out, make bookings and keeping the hostel as organised as possible.
- Answering the questions of clients and potential clients as best as possible and referring them to the best prices.
Sales Associate
Pandora Jewelry Queenstown
2024.04 - 2024.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managing the cash system when opening and closing the store while also making sure that everything is clean and prepared for the next shift.
Front of House Staff Member
Crafty Local
2023.11 - 2024.03
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Running orders between the kitchen, bar and customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used cash registers and credit card machines to cash out customers.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Housekeeper
Haka Lodge Bay Of Islands
2023.12 - 2024.02
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Sales Associate
Smoove Paihia
2023.11 - 2024.02
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care while engaging with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opening up and closing the store on time and making sure that everything is in place and visually pleasing for the customers.
Front of House Staff Member
Nauti Penguin
2023.10 - 2023.11
- Helped guests at tables when in need of assistance.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
Day-care Provider
Crèche Piwitsch
2018.02 - 2018.03
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Education
Diploma Of Education - Educational Science
École Privée Fieldgen
06.2023
Skills
- Self-Motivated
- Analytical and Critical Thinking
- Customer Service
- Organization and Time Management
- Team player attitude
- Highly reliable
- Outgoing Personality
Languages
English
Proficient
C2
French
Intermediate
B1
German
Native or Bilingual
A1
Luxembourgish
Proficient
C2
Hobbies
- Traveling
- Hiking
- Drums
- Swimming
Timeline
Host/ Housekeeper
Haka House Queenstown Lakefront
2024.04 - 2024.07
Sales Associate
Pandora Jewelry Queenstown
2024.04 - 2024.06
Housekeeper
Haka Lodge Bay Of Islands
2023.12 - 2024.02
Sales Associate
Smoove Paihia
2023.11 - 2024.02
Front of House Staff Member
Crafty Local
2023.11 - 2024.03
Front of House Staff Member
Nauti Penguin
2023.10 - 2023.11
Day-care Provider
Crèche Piwitsch
2018.02 - 2018.03
Diploma Of Education - Educational Science
École Privée Fieldgen
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