Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Luana Roberto

Luana Roberto

Itzig (Hesperange)

Summary

Methodical and dynamic administrative assistant, with a proven ability to provide clients with high quality services in a fast-paced environment. Extremely attentive to detail and able to make decisions in order to simultaneously manage competing tasks. Highly committed and highly motivated, and able to work effectively alone or in a team.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Administrative/Accounting Assistant

Cafematic S.R.L.
01.2019 - 04.2022
  • Filing of accounting documents in physical files and the computer database.
  • Follow-up of customer payments with telephone reminders.
  • Follow-up of customer payments with telephone reminders.
  • Preparation of customer invoices, with sending of documents.
  • Management of office supply orders.
  • Management of accounts receivable and payable.
  • Management of the switchboard, call transfer, reception and orientation of visitors.
  • Billing tracking, dashboard updates, phone reminders to obtain payments and missing documents.
  • Organization of staff meetings, reservation of rooms, preparation of agendas, management of materials and documentation.

Creativity/Sales/After-Sales Service

Bipiemme communication
01.2018 - 01.2019
  • Drafting of commercial proposals.
  • Realization of e-mailing campaigns.
  • Telephone contact with customers for contract renewal.
  • Participation in team meetings to discuss commercial activity, sharing customer feedback (remarks, objections, etc.).
  • Promotion of products, their features and benefits.
  • Processing of requests for quotations in compliance with response times.

Administrative/Accounting Assistant

Fromagerie de Luxembourg
07.2022 - Actuel
  • Filing of accounting documents in physical files and the computer database.
  • Follow-up of customer payments with telephone reminders.
  • Entering accounting transactions in the software [BOB50].
  • Establishment of bank reconciliations between accounts.
  • Preparation of customer invoices, with sending of documents.
  • Management of office supply orders.
  • Management of accounts receivable and payable.
  • Mail processing: sending, receiving, distributing to the various departments.
  • Examination of administrative files, document control, computer entry, digitization work, filing and archiving of documents.
  • Management of the switchboard, call transfer, reception and orientation of visitors.
  • Inventory management and office supplies.
  • Information and updating of databases, activity monitoring.
  • Billing tracking, dashboard updates, phone reminders to obtain payments and missing documents.
  • Organization of staff meetings, reservation of rooms, preparation of agendas, management of materials and documentation.
  • Conduct of customer appointments.
  • Drafting of commercial proposals.

Education

Degree in Economics - Economy

Università Degli Studi Di Bari
Bari
09.2017 -

Certified Course - Marketing

Istituto Volta
Bari
01.2020 - 12.2020

High School Diploma in Accounting (5 Years) - Tourism Economy

I.T.E.S. Sandro Pertini
Turi
09.2011 - 07.2016

Skills

  • Billing (BOB50)
  • Customer Relationship
  • Decision-making
  • Sense of organization
  • Making appointment
  • Initiative
  • Managing multi-line phone
  • Sense of responsibility
  • Motivation
  • Stress management
  • Sense of adaptation
  • Team spirit

Languages

Italien
Proficient
C2
Français
Proficient
C2
Anglais
Upper intermediate
B2

Additional Information

Hello! Let me introduce myself: I'm Luana Roberto and I decided to send you my CV because I would like to embark on a new career in a different environment. The motivations? Being hungry for knowledge and at 26, you can't do it by standing still! I wish you a good day!

Timeline

Administrative/Accounting Assistant

Fromagerie de Luxembourg
07.2022 - Actuel

Certified Course - Marketing

Istituto Volta
01.2020 - 12.2020

Administrative/Accounting Assistant

Cafematic S.R.L.
01.2019 - 04.2022

Creativity/Sales/After-Sales Service

Bipiemme communication
01.2018 - 01.2019

Degree in Economics - Economy

Università Degli Studi Di Bari
09.2017 -

High School Diploma in Accounting (5 Years) - Tourism Economy

I.T.E.S. Sandro Pertini
09.2011 - 07.2016

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Luana Roberto