Ludivine Caron
Wiltz,LU
Summary
Dynamic banking professional with over two decades of experience specializing as an Associate Transfer Agent in the Asset Servicing sector, particularly within the Clearing Team. Expertise includes meticulously monitoring client instructions for securities and cash, ensuring precise trade pricing in the Euronext system. A proven track record in cash and securities reconciliation demonstrates strong attention to detail and a commitment to financial accuracy, complemented by a proactive approach to addressing client queries that fosters exceptional service and satisfaction. Significant contributions to staff training and development, particularly in outsourcing, reflect strong leadership abilities and a dedication to enhancing team performance.
Overview
27
27
years of professional experience
Work History
Associate Transfer Agent in Asset Servicing - Clearing Team
The Bank of New York Mellon S.A/N.V. Luxembourg Branch
09.2012 - 09.2025
- Monitoring securities and cash within Clearstream/Euroclear system XACT (previously Creation Online)
- Cash and securities reconciliation based on money and securities statement from Clearstream XACT
- Daily and monthly reconciliation performed - using XACT and Rufus GTA
- Instructing daily NAV in Euronext system
- Reporting and investigating pending transactions in XACT, GSP (internal BNY system) and Cascade (Deutsche Clearstream system)
- Onboarding new clients in assistance with Relationship Manager
- Following up and handling mergers, dividends
- Training staff members - outsourcing
Senior Client Services Representative in Broker Dealer Services
The Bank of New York Brussels
01.2006 - 08.2012
- Managing pension funds, bank and insurance portfolio
- Daily contact with Broker-Dealer
- Monitoring clients cash exposure (i.e. aged overdrafts, non-receipt of funds, unapplied credits) with GSP (internal BNY system)
- Identification and resolution of clients requests to face the market deadlines
- Verifying entitlement and keeping up to date pending dividend payments
Senior Settlement Agent Specialist
The Bank of New York Brussels
01.2003 - 12.2005
- Monitoring securities transactions with local sub-custodians
- Providing failing/error messages to Client Service Team
Processing Agent in the Instruction Department
The Bank of New York Brussels
08.2000 - 12.2002
- Processing clients transactions within specific deadlines
- Modifying transactions that were not processed STP
- Prioritisation of transactions based on the market deadline
- Answering questions from Client Service Team on how to instruct, and mandatory fields depending on the market
Front Desk Agent
Ambassador Hotel
05.1999 - 08.2000
- Check-in and Check-out of tourist group and clients
- Rooms booking for clients
Front Desk Agent
Novotel Wavre
09.1998 - 04.1999
- Welcoming clients as receptionist
- Managing Check-ins/check-outs
- Ensuring that the needs of the hotel's guests are met
- Focus on client satisfaction
Front Desk Agent
Hotel Astor
05.1998 - 04.1999
- Welcoming guests
- Handling Reservations
- Allocate rooms and keys
- Process payment
Education
Bachelor - Executive Secretary
Haute Ecole Lucia de Brouckère
01.1998
I.P.E.T. - Modern Languages Section - French, English Dutch and German
01.1995
Skills
- Windows
- Word
- Excel
- GSP
- XACT
- Euronext
- Rufus GTA
Languages
French
Native or Bilingual
English
Full Professional
Dutch
Full Professional
German
Limited Working
Luxemburgish
Limited Working
Timeline
Associate Transfer Agent in Asset Servicing - Clearing Team
The Bank of New York Mellon S.A/N.V. Luxembourg Branch
09.2012 - 09.2025
Senior Client Services Representative in Broker Dealer Services
The Bank of New York Brussels
01.2006 - 08.2012
Senior Settlement Agent Specialist
The Bank of New York Brussels
01.2003 - 12.2005
Processing Agent in the Instruction Department
The Bank of New York Brussels
08.2000 - 12.2002
Front Desk Agent
Ambassador Hotel
05.1999 - 08.2000
Front Desk Agent
Novotel Wavre
09.1998 - 04.1999
Front Desk Agent
Hotel Astor
05.1998 - 04.1999
I.P.E.T. - Modern Languages Section - French, English Dutch and German
Bachelor - Executive Secretary
Haute Ecole Lucia de Brouckère