MARIA FERNANDA CORONEL JORDAN
Larochette
Profil professionnel
Multilingual and detail-oriented professional with strong experience in administrative support, IT systems assistance, customer service, financial documentation, hospitality, and media production. Skilled in CRM platforms, ticketing systems, troubleshooting workflows, digital systems and data accuracy — key for modern banking and IT environments in Luxembourg. Currently studying French to enhance multilingual performance.
Vue d'ensemble
13
13
years of professional experience
3997
3997
years of post-secondary education
Expérience
Customer Service Specialist
Concentrix for AliExpress
Porto
01.2019 - 01.2020
- CRM and ticketing case handling.
- Order verification, payments, refunds, customer authentication.
- Technical case investigation and multilingual support.
Front Desk & Operations Assistant
Hotel Jaguar
Porto
01.2018 - 01.2020
- Booking systems, payments, guest data management.
- Customer service and internal coordination.
Marketing Intern / Front Desk Support
NH Porto Batalha
Porto, 12-1900
01.2016 - 04.2016
Administrative Assistant – Accounting & IT Support
Ethics and Security in Networks
Caracas
01.2012 - 01.2013
- Financial data entry, accounts payable/receivable, invoice processing.
- Bank reconciliation, tax support, documentation control.
- IT support, software verification, digital database management.
IT Assistant – System Upgrade Project
Mexico
01.2012 - 12.2012
- System updates, software verification, troubleshooting.
- Supported staff with device configuration and issues.
Audio & TV Technician / Corporate Relations Assistant
ANTV
Caracas
01.2007 - 01.2010
- Production scheduling, digital resource management.
- Editing systems, content databases, corporate communication support.
Formation
Social Communication (Partial Degree) -
2008 - 2010
Audiovisual Sciences & Photography -
09.2003 - 07 2007
Digital Marketing Course -
2016 - 2016
Cybersecurity -
Déc. 2026 - En cours
Compétences
- Data Verification & Processing
- CRM & Ticketing Systems
- System Updates & IT Troubleshooting
- Financial Documentation & Invoice Management
- Digital Filing & Documentation Accuracy
- Customer Authentication & Case Investigation
- Multilingual Client Communication
- Fast Learning of Digital Systems
- Calmness in crisis
- Digital communication tools
- Time efficiency
- Decision making capacity
- Feedback reception
- Customer relationship management systems
- Refunds and Exchanges processing
- Salesforce platform
- Bilingual or multilingual
- Proactive engagement
- Call handling
- Email etiquette
- CRM Software proficiency
- Records management
- Résolution de problèmes techniques
- Communication efficace avec les clients
- Réactivité face aux urgences
- Négociation avec fournisseurs
- Empathie envers les clients
- Saisie informatique rapide
- Gestion des stocks de pièces
- Prise de décision rapide
- Adaptabilité aux situations variées
- Systèmes d'exploitation Windows/Linux
- Créativité dans la recherche de solutions
- Ténacité dans la recherche de solutions
- Adaptabilité aux situations d'urgence
- Analyse critique
- Analyse technique détaillée
- Suivi des procédures qualité
- Gestion du temps efficace
- Logiciels de gestion SAV
- Sens de l'écoute active
- Persuasion auprès des clients
- Prise d'initiative
- Autonomie professionnelle
- Rigueur dans le travail
- Sens du service client
- Suivi des interventions techniques
- Maintenance préventive et corrective
- Esprit d'équipe
- Gestion des réclamations
- Patience et persévérance
- Flexibilité horaire
- Techniques de soudure
Informations complémentaires
- Creative arts
- Photography
- Passion for cinema
- Music
Langue
English
Operational
Spanish
Mother Tongue
French
Beginner
Portuguese
Fluent
Disponibilités professionnelles
lundi
mardi
mercredi
jeudi
vendredi
samedi
dimanche
matin
après-midi
soirée
Faites glisser pour parcourir
Chronologie
Customer Service Specialist - Concentrix for AliExpress
01.2019 - 01.2020
Front Desk & Operations Assistant - Hotel Jaguar
01.2018 - 01.2020
Marketing Intern / Front Desk Support - NH Porto Batalha
01.2016 - 04.2016
IT Assistant – System Upgrade Project -
01.2012 - 12.2012
Administrative Assistant – Accounting & IT Support - Ethics and Security in Networks
01.2012 - 01.2013
Audio & TV Technician / Corporate Relations Assistant - ANTV
01.2007 - 01.2010
IUTIRLA - Audiovisual Sciences & Photography ,
09.2003 - 07 2007
Coursera.org - Cybersecurity ,
Déc. 2026 - En cours
USM - Social Communication (Partial Degree),
2008 - 2010
MasterD - Digital Marketing Course,
2016 - 2016