Merlina Agaçi
Luxembourg
Summary
Intelligent Accountant with strong GAAP knowledge and data analysis expertise. Commended for successfully directing accounting team and maintaining timely operations in challenging environments. Results-oriented leader possessing first-rate process management skills to complete tasks within budget and on time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accountant
2B&Construction Group Ltd
Tirane
12.2017 - 07.2023
- Recorded and centralized commercial, industrial, and financial data
- Collected and analyzed economic data, performed bookkeeping duties, and compiled reports
- Conducted payroll activities and handled administrative tasks related to personnel management
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Provided guidance to other departments regarding accounting policies and procedures.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Performed general ledger reconciliations on a timely basis.
- Prepared monthly closing entries for multiple companies' books of records.
- Monitored cash flows and prepared weekly cash projections.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Monitored balance sheets and income statements to evaluate financial performance.
- Reviewed financial information detailing assets, liabilities, and capital.
- Delivered superior level of customer service to small business clients.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Prepared job postings for open positions on the company website and other job boards.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Provided timely responses to customer inquiries, requests, and complaints.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Maintained accurate records of client interactions and transactions.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Generated monthly performance reports on key metrics such as sales volume, revenue growth.
- Provided administrative support to the project manager as needed.
- Assisted in the development of cost estimates for projects.
- Communicated effectively with clients, contractors, architects, engineers.
- Inspected completed work to ensure it met all specifications.
- Created reports on inventory activity, shortages, overages.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Wrote reports, authored papers and organized supporting documentation.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Posted financial data in Excel spreadsheets and managed inventory.
Donation Attendant
Albanian Red Cross
Tirane
06.2022 - 07.2023
- Assisted donors with filling out donation forms accurately.
- Participated in community events promoting the organization's mission.
- Greeted and welcomed donors at the donation center.
- Provided guidance to volunteers in processing donations.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
Finance Specialist
Advantive Business Support & Solution
Tirane
05.2016 - 10.2017
- Analyzed financial data related to transport bills for BluVacanze
- Contributed to financial decision-making processes based on data analysis.
- Maintained up-to-date knowledge of relevant accounting standards and regulations.
- Ensured compliance with local tax laws and filing requirements on a quarterly basis.
- Prepared ad-hoc financial analysis as requested by senior management.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Resolved discrepancies between customers' remittances and invoices received.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Customer Service Representative
Momus
Tirana
06.2015 - 05.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Loan Officer Assistant (Intern)
Credins Bank
Tirana
10.2015 - 02.2016
- Assisted loan officers with the preparation of loan documents and closing packages.
- Provided support services to Loan Officers during client meetings as needed.
- Assisted in the development of marketing materials such as brochures and flyers for potential clients.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
Customer Service Representative
San Lorenzo
Tirana
10.2014 - 12.2014
- Handled sales of various products and services over the phone.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Education
Master in Accounting And Finance - Auditing, Financial Management II, Risk Business
Agricultural University of Tirana
Tirane07.2016
Bachelor in Accounting And Finance - Mathematics, Plant Production, Microeconomy, Rural
Agricultural University of Tirana
Tirane07.2014
High School Diploma -
High School "18 Tetori"
Lushnje06.2011
Skills
- Excellent verbal and written communication skills
- Proven ability to work collaboratively in team environments
- Strong interpersonal skills
- Demonstrated adaptability, cooperation, and integrity
- Effective time management skills
- Analytical and synthetic mindset
- Problem-solving and decision-making
- Proficient in data analytics
- Experienced in email marketing, search engine marketing, and social media marketing
- Familiarity with content marketing strategies
- Proficient in Microsoft Office Package (Word, Excel, Adobe Nitro)
- Proficient in information processing, communication, content creation, safety, and problem-solving
- Proficient in utilizing Microsoft Office Package programs
- Good command of Finance 5, Google Internet, and AutoCAD
- Bookkeeping
- Payroll Administration
- Reporting
- Account Reconciliation
- Quickbooks
- Payroll Management
- Accounts Payable and Receivable
- Accounting and bookkeeping
- Payroll liability and deductions
- Bank Reconciliation
- Payroll Processing
- Customer Relations
Selfassessment - Microsoftofficepackage( Word, Excel, Adobenitro, Etc.)
Proficient user
Organisationalmanagerialskills
- Proficient in adapting to change and working independently while also excelling in team settings.
- Effective time management skills, capable of prioritizing tasks and delegating activities to meet deadlines.
- Possess an analytical and synthetic mindset, enabling efficient problem-solving and decision-making.
- Skilled in taking on responsibilities and ensuring timely completion of tasks with high quality.
- Competent and energetic in work environments, maintaining performance stability under pressure.
Sex
Female
Personal Information
- Date of Birth: 03/24/1993
- Nationality: Albanian
- Driving License: Class B
Hobbies and Interests
- Travelling: Enthusiastic explorer with a passion for discovering new cultures and experiencing diverse landscapes.
- Literature: Avid reader with a love for literature, enjoying both classic and contemporary works across various genres.
- Music: Appreciator of diverse musical styles, from classical to modern, with a particular interest in live performances.
- Films: Film enthusiast who enjoys exploring cinematic storytelling and experiencing different genres and cultures through movies.
- Swimming: Leisure swimmer, finding relaxation and physical activity in the water.
- Hiking: Outdoor enthusiast who enjoys hiking trails and immersing in nature to rejuvenate mind and body.
- Dancing: Passionate dancer with an appreciation for various dance styles, finding joy and expression through movement.
Languages
Native proficiency, Professional, Professional, Professional, Professional, Professional, Professional, Professional, Professional, Professional, Elementary, Elementary, Elementary, Elementary, Elementary, Professional, Professional, Elementary, Elementary, Elementary
Languages
Albanian
First Language
English
Upper Intermediate (B2)
B2
Italian
Intermediate (B1)
B1
French
Elementary (A2)
A2
Affiliations
- Joking, Hiking,Swimming
Certification
- Finance 5, AutoCad
References
References available upon request.
Timeline
Donation Attendant
Albanian Red Cross
06.2022 - 07.2023
Accountant
2B&Construction Group Ltd
12.2017 - 07.2023
Finance Specialist
Advantive Business Support & Solution
05.2016 - 10.2017
Loan Officer Assistant (Intern)
Credins Bank
10.2015 - 02.2016
Customer Service Representative
Momus
06.2015 - 05.2016
Customer Service Representative
San Lorenzo
10.2014 - 12.2014
Master in Accounting And Finance - Auditing, Financial Management II, Risk Business
Agricultural University of Tirana
Bachelor in Accounting And Finance - Mathematics, Plant Production, Microeconomy, Rural
Agricultural University of Tirana
High School Diploma -
High School "18 Tetori"
- Finance 5, AutoCad
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