Michael Omodele
Lucerne
Summary
With 7+ years of experience in IT, I am a skilled IT Support Engineer. I hold certifications in ITIL Foundation and Prince2 Foundation Project Management, Azure user administration, Networking fundamentals, and other IT Service management tools. This knowledge helps me to excel in delivering front-line IT services and end-user solution-focused objectives. My extensive background enables me to confidently contribute to any team and play a pivotal role in driving successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
ThomasLloyd Global Asset Management
02.2024 - Current
- IT Asset management
- 1-2 Line Support
- Network administration
- License management
- User trai
IT Support Specialist
Crowdhouse AG
06.2022 - 01.2024
- On-boarding and Off-boarding employees
- Hardware management and Life-cycle
- Management of corporate devices and company assets (Hardware - Mac-OS, iOS)
- Provide all levels of support Level 1-3
- Configuring user machines from BIOS
- Apple business manager machine enrollment
- Knowledge of Confluence, Google Workspace, and Slack
- Troubleshooting any issues first and replicating/sandbox problems for testing
- Creating user guides and documentation for IT solutions knowledge base
- Troubleshoot user accounts via Active Directory/Google Workspace/Jumpcloud(MDM)
- Network troubleshooting (Cisco Meraki Dashboard).
IT Technician
Rsa Insurance Group (HQ)
10.2019 - 05.2022
- Installation and configuration of vetted company software on corporate user machines (Windows 7/10) - Quality Assurance
- Management of corporate devices and company assets (Hardware)
- Provide 1st-2nd line support for IT systems and SLA
- Building and Configuring user machines from BIOS - Lenovo Thinkpad Model(s) X1/T440/T240
- Following correct escalation procedure – Troubleshoot any issues first and replicate/sandbox problem for testing
- Creating user guides and documentation for IT solutions knowledge base
- Troubleshoot user accounts via Active Directory
- Collaborate with the infrastructure team for server-side requests
- On-Boarding, Departmental Movers, Off-Boarding
- Submitting software for vetting – UK compliance (DLP).
IT Support Engineer
Ernst & Young EY Seren
04.2018 - 10.2019
- On-boarding and Off-boarding with new and existing user base (IT induction)
- Internal daily routine comprised of managing all software and hardware
- Managing local/cloud applications
- Administrative (Role-based) Access management (Policy Adherence)
- Building Mac and configuring hardware (Macintosh)
- Proficient user - Windows 10, Mac-OS High Sierra 10.13 Mac-OS Mojave 10.14
- Managing Active Directory (Troubleshooting)
- Roll out MDM for user machines and implement on end-user devices
- Proficient user of Microsoft Office 365
- Utilizing Microsoft remote desktop for remote sessions
- Liaise with third-party vendors
- Exchange Network - DNS / DHCP / TCP/IP
- Entrusted purchasing of company software and hardware for BAU operations
- Creating user guides for ease of use (Internal Systems)
- Testing deployment of policies and software implemented from HQ via Jamf.
Education
Bachelor of Science - Enterprise Computing
Dublin City University (DCU)
Dublin, Ireland05.2017
Skills
- System Configuration
- Software Licensing
- Operating system management (Windows 10/11 & Mac-Os)
- IT Asset Management
- Client Relationship Building
- User Training & Documentation
- Hardware Maintenance & Upgrades
- Desktop support (Incident Management)
- Shell Scripting (Windows Power Shell)
- Mobile Device Management (Jamf, Intune, Kandji)
- Network Patch Management and Administration
- Virtualization Technologies
- Server management (Windows Server)
Certification
- ITIL Foundation Certification
- Prince2 Foundation Project Management
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Irish
Intermediate (B1)
Workpermit
Swiss permit B
Industries
- Banking
- Insurance
- Technology
- Real estate
Citizenship
Irish
Personal Information
Date of Birth: 07/10/94
References
Available upon request
Timeline
IT Support Specialist
ThomasLloyd Global Asset Management
02.2024 - Current
IT Support Specialist
Crowdhouse AG
06.2022 - 01.2024
IT Technician
Rsa Insurance Group (HQ)
10.2019 - 05.2022
IT Support Engineer
Ernst & Young EY Seren
04.2018 - 10.2019
Bachelor of Science - Enterprise Computing
Dublin City University (DCU)
- ITIL Foundation Certification
- Prince2 Foundation Project Management
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