Michał Patkowski

Leadership Development & Talent Strategy: Built leadership development programs from first-time managers through to executive coaching, achieving an NPS of 85. Created internal certification programs that gave employees clear career progression pathways and recognized their growing expertise, with learner satisfaction averaging 4.5/5.0.

Onboarding Transformation & Retention: Redesigned enterprise onboarding across corporate entities to reduce time-to-productivity and create scalable frameworks for rapid growth. Targeted improvements in 30-day retention through enhanced business awareness and new hire experience, achieving 60% higher probation period completion and 90-100 NPS scores through automation, quality of life and process improvements.

Budget & Vendor Management: Managed annual L&D budget of ~€550,000, allocating resources across leadership development, technical training, and employee enablement programs. Oversaw vendor relationships including LMS platforms, external training providers, language learning solutions, and conference partnerships, negotiating contracts to balance cost and quality.

Learning Program Development & Delivery: Led development and delivery of training programs across 14 corporate entities, ranging from public speaking and prompt engineering to technical enablement and diversity initiatives. Designed and rolled out Mental Health Month enterprise-wide, coordinating week-by-week programming across all locations to support employee wellbeing and inclusive culture. Orchestrated product training framework that was used to increase employee's awareness about product goals, usage and purpose.

Organizational Change & Performance Management: Partnered with HR to design and implement a performance management system built around newly established company values and tenets. Led training rollout across all organizational levels on both the framework and the software, ensuring smooth adoption with minimal business disruption.

Strategic Event Leadership & Governance: Designed and led company-wide strategic summits (Executive, Tech, and Product) for 300+ participants, driving organizational alignment and strategic messaging across products. Served as primary facilitator and host, shaping content and ensuring engagement with company vision and priorities.

Team Leadership: Led a team of 8 direct reports spanning a leader, specialists, administrator, organizational psychologist, and a project manager.

Strategic L&D Leadership & Advisory: Served as strategic L&D Manager for Testronic Group, shaping learning direction across multiple divisions and advising C-level and senior leadership on capability development and organizational performance. Designed and executed end-to-end learning strategy including onboarding, technical enablement, and management development aligned with business priorities.

Onboarding Transformation & Retention: Led creation of a fully gamified, scalable onboarding experience built from the ground up and tailored by role and location, resulting in 20% post-hiring retention improvement and significantly faster ramp-up times. Developed virtual office tours and pre-boarding experiences to enable remote hiring.

Learning Program Development & Deployment: Developed and deployed group-wide learning programs achieving 95% employee satisfaction score and strong upskilling outcomes. Delivered training using Articulate360 and blended learning formats (e-learning, VILT, ILT), ensuring accessible, scalable training across global teams.

Performance Enablement & Competence Framework: Launched global performance enablement project that improved evaluation accuracy by 50%, enhancing talent decisions and managerial effectiveness. Led Group-wide Competence Model initiative across 5 divisions, defining critical capabilities for all operational roles and increasing promotion readiness from ~2 to ~6 leads per quarter.

L&D Operations & Reporting: Owned all L&D operations across employee lifecycle from onboarding to leadership training. Introduced global L&D reporting framework that strengthened forecasting, resource planning, and supported new project acquisition opportunities.

Stakeholder Partnership & Needs Assessment: Partnered closely with functional leaders through structured needs assessments to identify skill gaps and deliver targeted learning solutions aligned with division-specific KPIs.

Team Leadership: Managed a team of 10 direct reports including leaders, specialists, administrator, and onboarding trainers

Onboarding & Training Design: Designed and implemented comprehensive onboarding, process, and instructor-led training frameworks that elevated employee experience and significantly shortened time-to-competence. Drove process improvements achieving 80% induction-to-goal success rate, ensuring rapid performance ramp-up and consistent operational quality.

Global Collaboration & Best Practices: Served as global collaborator, sharing onboarding and enablement best practices with Singapore and Australia sites to drive alignment, standardization, and cross-regional learning excellence between core facilities and third-party operators.

Leadership Development & Succession: Led THG Assessment Centre for managers, strengthening leadership selection, succession planning, and managerial capability development across the site.

Sole L&D Leadership & Strategic Partnership: Operated as sole L&D expert for Poland site, directly supporting the General Manager and developing competencies in strategic decision-making, budget ownership, and operational leadership. Established new manufacturing and warehouse facilities from the ground up, defining processes, building training systems, and implementing continuous improvement frameworks that elevated safety, quality, and operational performance.

Compliance & Certification Enablement: Enabled site to achieve critical certifications including BRC (A-Grade) and ISO45001, and supported ISO9000 preparation by building compliant processes, documentation, and workforce readiness programs.

Team Leadership: Managed a team of 2 specialists and 2 coordinators, with indirect oversight of 50 process instructors.

Facility Launch & L&D Infrastructure: Led L&D launch for Amazon SZZ1 fulfillment center from scratch, building training infrastructure and onboarding 1,500 initial hires. Implemented policies, procedures, and standards as head of L&D for the facility, and fully administered LMS for 3,000+ users.

Team Leadership & Management: Managed a team of 15 trainers and 2 specialists, with indirect oversight of 300+ instructors across the facility, ensuring consistent training quality and operational delivery.

Strategic Partnership & Business Alignment: Partnered with senior leadership including the General Manager to align L&D strategy with business priorities and support operational execution during facility ramp-up as well as adoption and maintaining of company standards.

Budget Management & Resource Allocation: Owned and optimized €250,000 L&D budget, prioritizing learning initiatives based on business impact and using training metrics to inform investment decisions and improve content delivery.

Program Development & Retention: Designed professional development programs and implemented mentoring system matching experienced employees with new hires, supporting retention and career growth during critical facility scaling phase.

Training Governance & Continuous Improvement: Conducted regular evaluations of training effectiveness through surveys, assessments, and feedback sessions, adjusting content to maintain relevance. Led workshops on leadership development and conflict resolution.

• Acted as main PoC for L&D within the Amazon robotics site in Wrocław.

• Managed 1 trainer and grew him to a senior role and indirectly managed 30 instructors.

• Analysis of instructor capacity to maintain a good balance for business planning and staffing planning.

• Created over 200 SoPs for the robotics business.

• Content creation from one-point lessons to full learning programs like low-performer's coaching

• Advisory role to Area Managers in talent development and top performers recognition.
• Provided subject matter expertise on all courses, materials, and lesson plans.

• Day-to-day training of new hires and existing employees on how to use software tools.

• Daily administration of training completion and competency matrix.

• Performed coaching sessions for underperforming associates to increase their performance.

• ILT Instructor training in the form of "train the trainer".

• Onboarded new hires in two days course with largest group having 120 associates.

• Created and maintained process manuals and work instructions.