MOHAMED AHMED SOKARNO
Luxembourg
Summary
Experienced and results-oriented professional with a strong technical background and hands-on experience across diverse cultural and organizational environments. Skilled in navigating both technical and non-technical challenges, with a proven track record of solving complex problems, and driving team performance through mentorship and collaborative knowledge sharing. Passionate about continuous learning, cross-functional teamwork, and contributing to environments that value innovation, growth, and leadership development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Software Define Data Center Consultant
NTT Data
10.2024 - Current
- Service improvement to VMware SDDC solutions, as a cloud provider hosting customers on the VMware platform, we need to ensure the best performance and capacity optimization for the customer experience.
- Apply security policies and maintain the solution lifecycle to ensure a secure environment supporting several customer needs and policies.
- Engage periodically with customers to check if they have any technical needs or concerns, and check if they want to use new features we can provide on our platform, besides supporting front-level engineers in troubleshooting complex cases and providing guidance to apply new changes if requested.
Senior IT Consultant
ARHS Cube
03.2023 - 10.2024
- Design, consult, audit, and implement customers' infrastructure to achieve the best performance with currently available resources, and improve infrastructure for future expansion and operation.
- Working closely with other teams on customer sites to help achieve their daily tasks based on customer policy, and facilitate daily operations.
- Plan for customer upgrades and help in disaster recovery operations for application and infrastructure levels.
- Troubleshoot issues during product and solution implementation until reaching the final solution, and document operational tasks to ease day-to-day activities.
Senior Technical Support Engineer
VMware
03.2019 - 03.2023
- Escalation Engineer (L3) at VMware GSS (Global Support Services) working directly with different product lines, handling complex and critical escalated cases on a daily basis, providing solutions to customers in a timely manner.
- Working as a second level of support to mid, junior, and senior support engineers to help with their daily tasks.
- Interacting with duty managers to help in balancing and distributing workloads among engineers.
- Creating a communication channel with newly hired engineers to help in ramping up and directing them to the correct track to work and achieve the required technical skills, with the quality of support that can be provided by VMware.
- Periodic meeting with the Developers Engineering team to report any observations on the product, suggest enhancements, and provide training on new updates.
Senior Analyst Enterprise Technical Services
DellEMC
03.2018 - 03.2019
- Technical Support Engineer at VMware GSS (Global Support Services) working directly with different product lines, handing complex and critical to business situations in daily basis, providing support to several VMware customers' virtual datacenters
Data Center Filed Engineer
Systems Engineering of Egypt - SEE
03.2016 - 03.2018
- Data Center implementation engineer, implementing VMware Virtualization Solutions as VMware vSphere, VDI Horizon View, NSX, vRealize Operations, additionally Veeam and general Microsoft enterprise services
- Implemented the following technologies as well: Storage: - SAN Zooning, Cisco MDS and Brocade (Installation and configuration)
- - VNX and Unity administration
- Cisco Data Center solutions: - Cisco UCS, Nexus (High scale implementation)
- Management Solutions: - HP NNM and Cisco Prime Infrastructure
Gbone Technical Support Engineer
Raya
07.2015 - 03.2016
- Network troubleshooting, implementation and Configuring routing and switching over Gbone infrastructure 'New Technology introduced in Etisalat UAE (United Arab Emirates)'
Education
bachelor's degree - Business administration and Foreign trades
Helwan University Cairo
01.2015
Skills
- Virtualization Expertise
- Communication & Stakeholder Engagement
- Problem-Solving & Adaptability
- Global Readiness
- Cloud computing
- Infrastructure design
- Disaster recovery
- Technical troubleshooting
- Customer engagement
- VMware solutions
- Effective communication
- Relationship building
- Multitasking Abilities
- Collaboration
Hobbies and Interests
- Swimming
- Travelling
- Football
- Driving and Drifting
- Reading
- Learning new cultures
Certification
- CCNA Routing and Switching
- CCNA Data Center (640-911)
- CCNA Data Center (640-916)
- VMSP (Veeam Sales Professional)
- VMSTP (Veeam Sales Technical Professional)
- ISM V3.0 (Information Storage and Management)
- VMCA 6 foundation (2V0-620)
- VCP-DCV 6.5
- VCP-NV 6
- VCP-DTM
- VSAN Specialist
- VCAP-DCV (Data Center Virtualization Deployment)
- VCAP-DCV (Data Center Virtualization Design)
- VCAP-DCV (Network Virtualization Deployment)
- Cloud Provider Specialist
- VCP-NV 2022
- Cloud Foundation 2023
- VCAP-NV Design 2023
Tasks
- VSphere ESXi (Upgrade, Capacity planning, Install, and troubleshoot)
- VCenter (Troubleshoot, Configure PSC replication, certificate replacement and Install linked mode)
- VCF Full stack upgrade and patching
- Aria Suite General tasks (Deploy, Integrate, maintain functionality and reporting)
- SRM (Install, Design Replication Plans)
- Horizon (Install and configure)
- VCloud Director (Install, Configure, Manage and Troubleshooting)
- VSAN (Install, Configure, and Capacity assessment)
- NSX (Install, Upgrade and Configure)
- FC SAN Switches (Configure and Troubleshoot)
- Cisco UCS B and C Series (Configure, Design, Troubleshoot and Upgrade)
- Veeam Backup (Install and Configure backup strategy)
- Postgress Database General operation
- Linux General operation and troubleshoot
- Windows (Domain, DHCP, Certificate Authority Configuration)
- Networking (Layer 2 Switch, and Configure basic Routing with OSPF and EIGRP)
- Some implementations to Cisco N7K- series to work as Network Core Switch
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Senior Software Define Data Center Consultant
NTT Data
10.2024 - Current
Senior IT Consultant
ARHS Cube
03.2023 - 10.2024
Senior Technical Support Engineer
VMware
03.2019 - 03.2023
Senior Analyst Enterprise Technical Services
DellEMC
03.2018 - 03.2019
Data Center Filed Engineer
Systems Engineering of Egypt - SEE
03.2016 - 03.2018
Gbone Technical Support Engineer
Raya
07.2015 - 03.2016
bachelor's degree - Business administration and Foreign trades
Helwan University Cairo
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