NADIA AMRAOUI

develop

• Developed and maintained relationships with clients to ensure customer satisfaction.
• Conducted market research,identified potential customers,and presented sales proposals.
• Negotiated pricing contracts and terms of service with customers.
• Established a network of contacts in the business sector to increase sales opportunities.
• Analysed customer needs to develop customised solutions that met their requirements.
• Attended networking events to build relationships with new prospects.

• Verified identification documents of passengers.
• Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
• Announced flight status updates and information about gate changes over PA system.
• Amadeus system management

• Wrote engaging and successful press releases to control information and public opinion.
• Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
• Produced and distributed internal and external communications.

• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.