Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NEERU SHARMA KHAJURIA

NEERU SHARMA KHAJURIA

Summary

Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance. Holding extensive experience in e-commerce, media and advertising creating and executing data based business development, online customer acquisition, and advertising strategies, I have a holistic understanding of e-commerce business ecosystem, including market place sellers, customers, user experience design, website management, product portfolio, on the website advertising and promotions. My customer focused approaches has enabled me deliver exceptional results. I am driven by ‘Learning', ‘Helping', ‘Innovation'. My mission is to continuously learn and apply the new knowledge to deliver exceptional service to mankind.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

15
years of professional experience
3
Languages

Work History

DB Corp. Limited, 94.3 My FM

Assistant Manager Market Development
11.2009 - 09.2013

Job overview

  • Generated revenue through consultative selling, fully understanding clients' business objectives and tailoring solutions to maximize market share and advertising impact
  • Secured 90% of the business in assigned sectors, establishing exclusive advertising deals with 60% of clients
  • Maintained 100% client retention rate by delivering exceptional servicing and research based insights
  • Forged partnerships with smaller radio channels to offer clients broader reach, innovating traditional radio selling techniques
  • Revamped non-fixed time chart properties, changing the sales dynamics in the radio market
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Hindustan Times Media Limited

Management Trainee
11.2008 - 10.2009

Job overview

  • Contributed significantly to product launch and market penetration through extensive collaboration with multiple stakeholders, ensuring consistency in communication and delivery while tracking metrics post-launch
  • Delivered 90% advertisement market share in the assigned market, successfully onboarding 60% new advertisers
  • Designed editions that emerged as the year's most profitable, reflecting effective collaboration and strategic insight
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.

Aztec Financial Services

Business Development Intern
10.2022 - 03.2024

Job overview

  • Led client pitches and consumer behavior analyses, making data-driven recommendations to the sales team
  • Executed innovative business development activities and participated in client review meetings to provide actionable insights to sales teams
  • Strengthened relationships with key clients by engaging in comprehensive review meetings, leading to increased customer satisfaction and repeat business
  • Implemented creative business development strategies that resulted in expanding our client base and identifying new market opportunities

Zirca Digital Solutions Private Limited

Program Manager - Strategic Account Services
04.2018 - 07.2020

Job overview

  • Strategically managed media planning and project initiatives, integrating client pitches and developing robust brand solutions
  • Oversaw the optimization and revenue generation processes from inception to final reporting stages
  • Managed end-to-end delivery of content, advertising, website and UX design solutions, beginning with consultative selling, project initiation to final delivery while performing continuous monitoring and adjusting the deliverables according to changing customer expectations and regulations
  • Coordinated with cross-functional teams; design, content, web development, external service providers and be the one point of contact for all the stakeholders including clients to ensure timely delivery
  • Maintained regular communication with product, technical, and business teams
  • Redesigned in-house media planning SAAS tool, enhancing its utility for operational and strategic processes
  • Formulated and executed a monetization strategy for SAAS products, significantly expanding the company's product line

Cinepolis India Private Limited

Manager Sales
03.2014 - 10.2018

Job overview

  • Focused on revenue generation through spaces selling and forging strategic partnerships
  • Managed client servicing and account management while liaising with advertising agencies for optimal market presence
  • Formed partnerships with 3 major online ticketing platforms, enhancing the brand's market penetration and revenue growth

Naaptol Online Shopping Private Limited

Manager Customer Acquisition and Partnerships
11.2014 - 04.2018

Job overview

  • Delivered 70% ROI by precisely defining key performance indicators, identifying high performance metrics
  • Relaunched the e-commerce website to enhance user experience, basis data analysis
  • Created and presented business cases for new features and improvements to the order management platform
  • On seller side
  • Enhanced the collaborations between technical, merchandising, and finance team by bringing them on the same table in brainstorming and planning sessions

Education

HEC Liege
Luxembourg, Luxembourg

MBA from Innovation and Business Integration
02-2025

University Overview

Sacred Heart University
Luxembourg

Post-Graduate Certificate from Digital Transformation Management
01-2022

University Overview

Digital Marketing Institute
India

Digital Marketing certification from Digital Marketing
10-2014

University Overview

Google
Online

Google Analytics Individual Certification from Google Analytics
01-2021

University Overview

Coursera
Online

Foundation of Digital Marketing And E-commerce from E-commerce
01-2025

University Overview

E-Commerce certification

University Overview

Project Management Certification

University Overview

Master of Business Administration from Marketing

University Overview

Skills

E- Commerce

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Achieve 100% customer retention rate by consultive selling and exceptional client servicing

Timeline

Business Development Intern
Aztec Financial Services
10.2022 - 03.2024
Program Manager - Strategic Account Services
Zirca Digital Solutions Private Limited
04.2018 - 07.2020
Manager Customer Acquisition and Partnerships
Naaptol Online Shopping Private Limited
11.2014 - 04.2018
Manager Sales
Cinepolis India Private Limited
03.2014 - 10.2018
Assistant Manager Market Development
DB Corp. Limited, 94.3 My FM
11.2009 - 09.2013
Management Trainee
Hindustan Times Media Limited
11.2008 - 10.2009
E-Commerce certification
1 2025
Project Management Certification
1 2025
Master of Business Administration from Marketing
01/2009
HEC Liege
MBA from Innovation and Business Integration
01/2025
Sacred Heart University
Post-Graduate Certificate from Digital Transformation Management
01/2022
Digital Marketing Institute
Digital Marketing certification from Digital Marketing
01/2014
Google
Google Analytics Individual Certification from Google Analytics
01/2017
Coursera
Foundation of Digital Marketing And E-commerce from E-commerce
01/2021
NEERU SHARMA KHAJURIA