OluDickson Momodu
Pètange
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
20L&B Hotel
01.2022 - 05.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Electrician
Ademola Engineering Company
02.2019 - 01.2022
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Strengthened relationships with suppliers, securing competitive pricing on materials for clients'' projects without sacrificing quality.
- Streamlined workflow processes by creating a comprehensive inventory management system for tools and supplies.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Electrical Maintenance Engineer
FazalTech Engineering Company
09.2018 - 12.2018
- Improved equipment reliability by conducting regular preventive maintenance and repairs on electrical systems.
- Enhanced plant safety by inspecting and maintaining electrical control systems, ensuring compliance with industry standards and regulations.
- Reduced equipment downtime through early identification of potential issues via thorough analysis of electrical system performance data.
- Collaborated with cross-functional teams to troubleshoot complex electrical issues, resulting in increased efficiency and productivity.
- Developed and implemented effective maintenance schedules for electrical systems, ensuring optimal performance at all times.
- Optimized energy consumption by monitoring and adjusting power usage in accordance with facility requirements and industry best practices.
- Provided technical support to colleagues, enhancing overall team performance in addressing electrical maintenance challenges.
- Upgraded outdated electrical components with modern alternatives, prolonging equipment lifespan and improving operational efficiency.
- Assisted in the design and installation of new electrical systems during facility expansions, ensuring seamless integration with existing infrastructure.
- Maintained strong vendor relationships to ensure timely delivery of replacement parts and support services when needed.
Educational Assistant Teacher[ Mathematics, Basic Science
Holyland Secondary School
03.2017 - 08.2018
- Increased student engagement by implementing hands-on learning activities and group projects.
- Supported teachers in developing differentiated instruction to accommodate various learning styles and needs.
- Assisted with lesson planning, ensuring alignment with curriculum standards and objectives.
- Provided individualized support for students requiring extra help or needing academic accommodations.
- Maintained accurate records of student progress, collaborating with teachers and parents to develop strategies for improvement.
- Promoted positive classroom environment by implementing effective behavior management techniques, resulting in decreased disruptions and increased focus on learning.
- Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
- Served as a mentor for new Educational Assistants, sharing best practices and providing guidance on classroom management strategies.
- Assisted in the organization of extracurricular activities such as clubs, field trips, and after-school programs, fostering a sense of community among students outside the classroom setting.
Installation of Printing Cylinder for Printing Fac
Stallion Flexible Packaging Priting Company
07.2012 - 05.2014
- Improved cylinder processing efficiency by implementing a streamlined workflow and proper equipment maintenance.
- Reduced production errors by conducting thorough quality checks and providing staff training on best practices.
- Increased safety compliance through regular inspections, hazard assessments, and employee education.
- Optimized inventory management with accurate tracking of cylinders and timely replenishment of supplies.
Education
Higher National Diploma - Electrical And Electronic Engineering Technology
Federal Polytechnic Auchi
Nigeria09.2016
Skills
- Data Collection
- Account Updating
- Appointment Scheduling
- Information Security
- Call Management
- Painting
- Interiors decorations
- Wallpapers installation
- Barbing of Male hair's
- Farming
- Product Knowledge
- Paperwork Processing
- Recordkeeping Strengths
- Materials Transport
- Customer Relations
- Warehousing Functions
- Office Equipment Proficiency
- Store Maintenance
- Product Education
- Filing
- Microsoft Excel
- Problem-Solving Abilities
- Problem Resolution
- Money Handling Abilities
- Call Center Experience
- Computer Proficiency
- Technical Support
- Product Sales
- Warranty Service
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Customer Service Representative
20L&B Hotel
01.2022 - 05.2023
Electrician
Ademola Engineering Company
02.2019 - 01.2022
Electrical Maintenance Engineer
FazalTech Engineering Company
09.2018 - 12.2018
Educational Assistant Teacher[ Mathematics, Basic Science
Holyland Secondary School
03.2017 - 08.2018
Installation of Printing Cylinder for Printing Fac
Stallion Flexible Packaging Priting Company
07.2012 - 05.2014
Higher National Diploma - Electrical And Electronic Engineering Technology
Federal Polytechnic Auchi
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