Ryan Mendoza Maypa
Pétange,Luxembourg
Summary
Experienced and dynamic insurance professional with a strong background in commercial and personal insurance services. Proven expertise in customer service, policy management, and team collaboration. Adept at managing client relationships, leading insurance processes from quoting to renewal, and providing tailored coverage solutions. Recognized for top performance, leadership, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Commercial Lines Insurance Manager
Azul Insurance Solution
Newhall, USA
08.2019 - 06.2025
- Conducted needs assessments to match clients with appropriate insurance products.
- Built strong client relationships, contributing to increased retention and satisfaction.
- Averaged 100 calls per day, maintaining detailed records of leads and transactions.
- Commercial Insurance: General Liability, Workers Compensation, Business Owner Policy, Commercial Auto, more.
Telemarketing Agent
Insuraprime Inc. DBA Pascal Burke Insurance Broker
Pétange, Luxembourg
02.2016 - 01.2018
- Managed commercial and personal insurance accounts, ensuring comprehensive policy coverage and excellent client service.
- Prepared insurance quotes, processed endorsements, bound coverage, and issued COIs.
- Advised clients on policy selection, renewals, and updates based on changing needs.
- Maintained accurate client documentation using Nowcerts and Microsoft 360.
- Sold insurance policies and provided customer support via outbound and inbound calls.
- Customer Service Inbound and Outbound/Sales
- Insurance Quoting and Binding
- Endorsements and Renewals
- Certificate of Insurance and Acord Forms
- AgencyZoom
- Farmstock, Goto Connect, Ring Central
Education
Computer Hardware Servicing
Computer Site Institute Inc.
San Pedro, Laguna, Philippines04.2013
CEVAS Institute
Skills
- Customer Service Inbound and Outbound/Sales
- Insurance Quoting and Binding
- Endorsements and Renewals
- Certificate of Insurance and Acord Forms
- AgencyZoom
- Farmstock
- Goto Connect
- Ring Central
- Microsoft Dynamics 365
- Policy coverage assessment
- Effective communication
- Problem solving
- Client negotiation
- Requirements gathering
- Customer support
- Adaptability to new technologies
- Team collaboration
- Time management
- Insurance product knowledge
- Customer relationship management
Languages
English, Fluent
Personal Information
- Gender: Male
- Nationality: Filipino
Certifications And Awards
- Top Telemarketer - Azul Insurance Solution (2021)
- Top Contributor of the Year - Insuraprime Inc. (2017)
- Employee of the Year - Insuraprime Inc. (2017)
- Most Improved Employee of the Quarter - Insuraprime Inc. (2017)
Languages
English
Advanced
C1
Timeline
Commercial Lines Insurance Manager
Azul Insurance Solution
08.2019 - 06.2025
Telemarketing Agent
Insuraprime Inc. DBA Pascal Burke Insurance Broker
02.2016 - 01.2018
Computer Hardware Servicing
Computer Site Institute Inc.
CEVAS Institute
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