SARA DOUHOUR

• Deliver top-tire customer support by ensuring quick effective and reliable assistance for to customers, couriers and restaurant partners.

• Provided customer support for Uber Eats users and couriers, reviewed and approved courier documents for onboarding and handled critical incidents and investigations for Uber Riders as part of the rapid response team.

Provided product recommendations, assisted with customers needs, and insured an enjoyable shopping experience.

• Managed customer interactions, explained membership options and offers, created marketing materials as flyers and brochures, and organized staff schedules.