Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SARA NARAJIL

SARA NARAJIL

Luxembourg

Summary

Dynamic Customer Service Manager with a proven track record at Bank Of Africa, recognized for enhancing customer loyalty through innovative service procedures and comprehensive feedback systems. Expertise in regulatory compliance and effective communication fosters strong client relationships while driving quality assurance initiatives that significantly elevate customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Bank Of Africa
Casablanca
01.2011 - 01.2024
  • Created and managed customer service procedures that ensured quality customer service
  • Developed a customer service feedback system that identified and addressed customer service issues
  • Introduced a customer service rewards program that improved customer loyalty and satisfaction

Compliance Analyst

Salafin Credit Company
Casablanca
01.2010 - 12.2010
  • Assisted senior management in developing and submitting regulatory filings to relevant regulation
  • Liaised with internal and external stakeholders to ensure regulatory compliance
  • Provided guidance and advice to colleagues on regulatory requirement

Education

MASTER - Financial Management

LUXEMBOURG SCHOOL OF BUSINESS
LUXEMBOURG
03-2025

MASTER - International Business

ECOLE SUPÉRIEUR DE COMMERCE(SUP DE CO))
MARRAKECH, MOROCCO
06-2009

Skills

  • Regulatory compliance
  • Customer service
  • Risk assessment
  • Effective communication
  • Problem solving
  • Team collaboration
  • Excellent time management skills
  • Client relations and retention
  • Quality assurance controls

Languages

French
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Manager

Bank Of Africa
01.2011 - 01.2024

Compliance Analyst

Salafin Credit Company
01.2010 - 12.2010

MASTER - Financial Management

LUXEMBOURG SCHOOL OF BUSINESS

MASTER - International Business

ECOLE SUPÉRIEUR DE COMMERCE(SUP DE CO))
SARA NARAJIL