Sarath Gopal
Azure Architect
Esch-sur-Alzette,ES
Summary
A technically competent, diligent, and result-oriented IT professional with over 14 years of experience in the industry. Currently leading as an Azure Architect and Technical Lead at TCS in Luxembourg. Demonstrates progressive experience and professional competencies in need assessment, understanding business processes, mapping requirements, developing procedures, administering and securing cloud systems, re-engineering business processes, and documenting projects. Excels in developing and presenting conceptual and functional innovation prototypes for assessment and evaluation purposes.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Azure Architect & Technical Lead
TCS
9 2017 - Current
- Lead deep technical architecture discussion with senior Executives & developers to drive core infrastructure solutions and application design.
- Design & coordinate successful migration of large Onprem SharePoint Infrastructure by utilizing the SAAS and other Azure services like Azure Webapp services ,Azure Function APIM ,Azure service Bus, Express Route & Logic apps.
- Design and implemented Hub & Spoke topology with Azure Firewall for routing in the hub and using user defined routes in the spoke to forward traffic to the Hub.
- Design high available solution using the availability zone ,availability set ,scaling ,backup & Azure Site Recovery.
- Monitor the Azure infrastructure using custom dashboard to identify the usage & provide the required solution and suggestion accordingly .
- Consult with management to determine goals, timeframes and funding limitations, procedures for accomplishing projects, staffing requirements and allotment of resources.
- Manages teams with integrity, ethical business practices, and in accordance with policies, procedures, and practices.
- Implemented CI\CD with Azure pipeline to deploy Azure resources.Utilized Azure migrate to discover and access On Premises VM’s for migration to Azure.
- Monitor Azure Security Center /Defender to identify the security vulnerabilities & working closely with the security team to remediate in order to maintain a good security posture &secure score.
- Implementing Azure policies to keep the resources stay compliant with corporate standards and service level agreements.
L3 SharePoint Application Support Specialist
E&Y
01.2016 - 08.2017
- Responsible for providing support and management of the Sharepoint platform to the company.
- Responsible for managing sites and accounts, including site configuration, custom features deployment, bandwidth monitoring, managing space, and maintaining backups.
- Conduct service management, which entails ensuring server speed, updates, patches installed, proper functioning of remote access, and data security.
- Manage employee training processes, including conducting orientation and new feature updates, producing training documents, organizing individual sessions for answering queries.
- Provide troubleshooting support from small issues such as changing settings to bigger ones requiring working with Sharepoint Developer in amending changes on the platform.
SharePoint Admin & Senior Service Desk Analyst
Capita SIMS
06.2013 - 12.2015
- Set up the Sharepoint Fram and configure the application in the client envrionment .
- Was the first point of contact for all support or service calls on a daily or weekly basis. Completed Daily Operations and managed all calls in accordance with the service desk process and procedures.
- Provided support and set up for presentations, video conferencing and telephone conferencing both on and offsite.
- Ensured that the Technical Support Team Manager is notified of any on-going faults and training related support calls across all locations.
- Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
- Provided good customer service at all times striving to exceed client and business expectations. Provided day-to-day supervision of team members, ensured work is allocated and completed effectively and to the required standards.
Technical Support Specialist
Teamware Solutions
09.2012 - 05.2013
- Providing technical support to the US users over the phone.
- Recording the incident & providing remote support.
- Installation,configuration and troubleshoot all lotus note issues. Support CISCO IP phones & manage their accounts.
- Provide Cellular & Blackberry Support.Managing User account using the Active Directory.
- Configuration of company emails & application in mobile devices. Technical trouble shooting in hardware & software.
Service Desk Analyst
Microland Ltd.
04.2012 - 09.2012
- Attending the incoming call from Customer.
- Recording the incident & providing remote support.
- Configuration of lotus note, installation & support for more than 1000 application.
- Monitoring the status and documenting the progress towards the resolution of all open incidents.
- Resolution, confirmation & closure of incident within SLA. Any deviation from SLA reported to shift lead with proper justification.
- Escalating the process if necessary. Classified and prioritize the support.
IT Administrator
SBK Group
06.2009 - 12.2011
- Designed and deployed networks as per the company requirement Handled network infrastructure devices and equipment.
- Network Administration& Hardware Trouble Shooting.
- Installed software, patching, upgrading and maintenance of operating system .
- Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account.
- Handling Software Server & Configuring outlook.
- Managing the Backups and other sensitive data.
- Supporting all enterprise applications such as Emails, Antivirus, etc.
Education
Bachelor of Science - Computer Science
Sree Buddha College Of Engineering
Kerala 04.2001 -
Skills
Azure
Accomplishments
- Successfully introduce the re-engineering of application & migrate to Azure Cloud that helps the customer in reducing the infrastructure cost of 2 M USD per year.
- Migration of application to Azure Landing Zone.
- Contributed to various process automation which reduced:
- - L3 team manual effort
- - Turnaround time
- - Ticket creation
Key Result Areas
- Technical Architecture
- Transition and Migration
- Strategic Operations
- Project Management
- Process Reengineering
- Business Analysis
- Application Support
Certification
Azure Administrator Associate
Timeline
Azure Network Engineer Associate
04-2021
Azure Security Engineer Associate
02-2021
Azure Devops Expert
02-2021
Azure Administrator Associate
01-2021
L3 SharePoint Application Support Specialist
E&Y
01.2016 - 08.2017
SharePoint Admin & Senior Service Desk Analyst
Capita SIMS
06.2013 - 12.2015
Technical Support Specialist
Teamware Solutions
09.2012 - 05.2013
Service Desk Analyst
Microland Ltd.
04.2012 - 09.2012
IT Administrator
SBK Group
06.2009 - 12.2011
Bachelor of Science - Computer Science
Sree Buddha College Of Engineering
04.2001 -
Azure Architect & Technical Lead
TCS
9 2017 - Current
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