Sharleen HOFFMANN
Prettingen
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Foyer Insurance Cornet & Clement
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Waitress
Amrâth Hotels
07.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Teacher
Lycée Ermesinde
10.2020 - 07.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Monitored students during quizzes and tests.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
Bachelor of Arts - International And European Law
University of Maastricht
MaastrichtBachelor of Arts - International Business
Zuyd Hogeschool
Maastricht07.2025
Skills
- German C1 proficiency
- Luxembourgish Mother language
- French C1proficiency
- English C1 proficiency
- MS Office
- Research
- Mail Handling
- Database Management
- Time Management
- Internal Communications
- Customer Relations
- Administrative Support
Accomplishments
- FORMATIONS– 2010 ÉCOLE PRIMAIRE LINTGEN– 2014 ÉCOLE PRIVEE SAINTE-ANNE
- E]elbruckème – 9ième Technique- 2 CerSficates for First Aide- Cambridge English Entry Level CerSficate in ESOL
- InternaSonal (Entry 3) (key)- Cambridge English Level 1 CerSficate in ESOL InternaSonal(First)-Teilnahmebestä Sgung „ N achhalSgkeitund
- Abfallwirtschah“ auprès l’insStuSon SuperDrecksKëscht CerSficatde parScipaSon « Fit for Life »– 2016 LLJ – LËNSTER LYCÉE
- Junglinsterème et 11ième Commerce technique– 2017 ÉCOLE PRIVEE SAINTE-ANNE
- E]elbruckème Commerce technique- CerSficate “Stage social” CARITAS FOYER MARIENTHAL– 2020 LYCÉE BEL-VAL
- Belvauxème et Diplôme de fin d’études secondaires générales(Sciences Sociales)- CerSficate « Projet Réagis Lycée » (formaSon réanimaSon)- CerSficat engagement des manifestaSons Portes Ouvertes du LBV- Insurance Foyer Cornet & Clement Saeul (AdministraSveassistant)– 2021 Assistante pédagogique Lycée Ermesinde Mersch(replacement teacher)2022 University of Maastricht for InternaSonal and European LawZuyd Hogeschool – internaSonal business
- Hobbies Hiking, Korean Language, Fitness, Photography, Surfing, Po]ery, travel
Certification
- First Aide, Lycée Privée Sainte-Anne - 2014
- Cambridge English Entry Level Certificate in ESOL International - 2014
- Cambridge English Level 1 Certificate in ESOL International - 2014
- Certificate in sustainability and waste management - SuperDrecksKescht - 2014
- Certificate Stage social - Caritas Foyer Marienthal - 2017
- Certificate projet réagis Lycée (reanimation) - LBV - 2019
Additional Information
- PERSONAL INTERESTS
Korean Language, Surfing, Travel, Hiking,
My hobbies are a vibrant mix of learning Korean, riding the waves while surfing (or better to mention - trying to surf -), exploring new places through travel, and hiking in serene natural landscapes. Each one brings me joy, adventure, and personal growth. Learning Korean connects me to a rich culture, surfing lets me ride the waves of the ocean, travel exposes me to new horizons, and hiking offers me the tranquility of nature. These passions collectively paint the canvas of my life with excitement and discovery.
Timeline
Waitress
Amrâth Hotels
07.2023 - Current
Assistant Teacher
Lycée Ermesinde
10.2020 - 07.2021
Administrative Assistant
Foyer Insurance Cornet & Clement
Bachelor of Arts - International And European Law
University of Maastricht
Bachelor of Arts - International Business
Zuyd Hogeschool
- First Aide, Lycée Privée Sainte-Anne - 2014
- Cambridge English Entry Level Certificate in ESOL International - 2014
- Cambridge English Level 1 Certificate in ESOL International - 2014
- Certificate in sustainability and waste management - SuperDrecksKescht - 2014
- Certificate Stage social - Caritas Foyer Marienthal - 2017
- Certificate projet réagis Lycée (reanimation) - LBV - 2019
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