Sridevi Subbiah
Customer Success Manager - Temenos T24 Transact And Infinity
Luxembourg,Luxembourg
Summary
A multi-skilled professional with total 14+ years experience managed various complex projects in different environments. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverable. Looking for challenging role to handle projects and digital transformation in banking industry to lead the team.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager - BeNeLux and UK
Temenos T24 Transact & Infinity
Luxembourg, Luxembourg
06.2020 - Current
- Actively work with account managers and enrich client knowledge in digital banking support and SaaS.
- Proactively handled client issues and escalations.
- Driving customer value from products with long term perspective.
- Selling services and expand client business opportunity.
- Increase in maintenance revenue by10% and lead generating along with cross team collaboration.
- Monitor metrics and develop efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created strategies to increase customer retention.
Regional Support Manager - BNS
Temenos Luxembourg
Luxembourg, Luxembourg
10.2017 - 06.2020
- Established high level support on T24 core banking implementation projects and live, upgrade clients.
- Handled major Tier1 corporate and retail banking clients across Luxembourg, Finland, Netherlands, Norway and UK. some of them are BIL, Raiffeisen, Metro Bank, JP Morgan, Nordea Luxembourg, Aktia etc.
- Hands on experience in project management and deliverables for more than 150 clients across regions NSA, EMEA and Europe.
- Monitor KPIs and SLAs for client system as part of business continuity process.
- Part of regulatory module implementation FCM -AML / PSD2 / GDPR/ Target2 / FATCA.
- Supporting multiple projects and deliver services across geographies in collaboration with multiple stakeholders internal and external partner support.
- Handled multiple regions with client base 100+ covering end-to-end support & client satisfaction survey.
- Requirement analysis, change request deliverable and handling new enhancement request client specific developments as part of European Banking Standards.
Senior Support Manager
Temenos Chennai Offshore
Tamilnadu, Luxembourg
11.2009 - 10.2017
- Review of new request and product customization requirement.
- T24 core fix delivery tracking and escalation handling
- Created plans and communicated deadlines to complete projects on time.
- Software delivery request and license code delivery.
- Tracked and documented metrics, and evaluated trends.
- Standardized support structures and processes to promote collaboration and increased performance.
- Established team priorities, maintained schedules and monitored performance
- Proposal of premium and First level support.
- Communicated best practices among on-site and external personnel to align efforts and goals for client milestone.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Support Manager
Thesys Technologies (Temenos partner for AMEX bank)
Chennai, Tamilnadu
01.2005 - 01.2009
- Handled corporate AMEX project for 4 major locations as part of first level support.
- Testing and handle change management schedule request.
- Existing clients support and new accounts by efficient support service and monitoring close of business activity.
- To install core UPDATES on new functionalities and regulatory modules tracking along with business continuity.
- Managed on-site evaluations, internal audits and customer surveys.
Education
Bachelor of Economics - Econometrics And Quantitative Economics
University of Madras
India Chennai Tamilnadu 06.1997 - 04.2000
PRINCE2 Practitioner -
AABIANCE TECHNOLOGY - AXELOS
Chennai 04.2017 - 04.2017
Skills
Customer engagement and communication
undefinedTimeline
Customer Success Manager - BeNeLux and UK
Temenos T24 Transact & Infinity
06.2020 - Current
Regional Support Manager - BNS
Temenos Luxembourg
10.2017 - 06.2020
PRINCE2 Practitioner -
AABIANCE TECHNOLOGY - AXELOS
04.2017 - 04.2017
Senior Support Manager
Temenos Chennai Offshore
11.2009 - 10.2017
Customer Support Manager
Thesys Technologies (Temenos partner for AMEX bank)
01.2005 - 01.2009
Bachelor of Economics - Econometrics And Quantitative Economics
University of Madras
06.1997 - 04.2000
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