Sridevi Subbiah
Luxembourg
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Customer Success Specialist
Temenos T24 Banking Software
6 2020 - 05.2024
- Building and maintaining client relationships.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Ensuring efficient and high quality service delivery.
- Problem solving and attention to details.
Service Delivery Manager
Temenos Luxembourg
10.2017 - 06.2020
- Established high level support on T24 core banking implementation projects and live, upgrade clients.
- Hands on experience in project management and deliverables for more than 150 clients NSA, EMEA and Europe regions.
- Single point of contact between regional support teams and clients and handling escalations.
- Promotes Customer Loyalty Monitor through client survey scores , KPIs and SLAs for client system as part of business continuity process.
- Software deliverable and handling new enhancement request client specific developments .
- Ensured timely escalation of high-priority issues to appropriate departments for swift resolution, minimizing impact on customers businesses.
Application Support Manager
Temenos Chennai Offshore
11.2009 - 10.2017
- T24 core service delivery and escalation handling.
- Worked closely with product development teams to provide valuable insights on user feedback, contributing to improved user experience..
- Regular weekly calls and trackings progress updates with stakeholders and clients.
- Software delivery request and license code delivery.
- Tracked and documented metrics, and evaluated trends.
- Standardized support structures and processes to promote collaboration and increased performance.
- Established team priorities, maintained schedules and monitored performance.
- Proposal of premium and First level support.
- Monitored ticket resolution rates closely, taking corrective action when necessary to maintain high-quality service standards
Client Support Specialist
Thesys Technologies ( Currently Capgemini )
01.2005 - 01.2009
- Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
- Handled escalated cases effectively, demonstrating empathy and professionalism while resolving complex issues.
- Streamlined client support processes by implementing efficient ticketing and communication systems.
- Preparing monthly dashboards and meetings.
Education
Bachelor of Economics - Econometrics And Quantitative Economics
University of Madras
PRINCE2 Practitioner -
AABIANCE TECHNOLOGY - AXELOS
Skills
- Account management
- Project management
- Customer relationship management (CRM)
- Sales support
Languages
Telugu
Native language
French
Beginner
A1
English
Proficient
C2
Luxembourgesch
Elementary
A2
Hobbies and Interests
AI and ChatGPT /Cryptocurrency
Training and participation with Digital Learning Hub -Luxembourg DEEP DIVE INTO THE EU MARKETS IN CRYPTO-ASSETS REGULATION (MICA). Journey to AI and ChatGPT. Introduction to tokenization
Timeline
Service Delivery Manager
Temenos Luxembourg
10.2017 - 06.2020
Application Support Manager
Temenos Chennai Offshore
11.2009 - 10.2017
Client Support Specialist
Thesys Technologies ( Currently Capgemini )
01.2005 - 01.2009
PRINCE2 Practitioner -
AABIANCE TECHNOLOGY - AXELOS
Customer Success Specialist
Temenos T24 Banking Software
6 2020 - 05.2024
Bachelor of Economics - Econometrics And Quantitative Economics
University of Madras
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