Svetlana Koleva
Luxembourg
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Client Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Institutional Client Service Manager
Schroders Investment Management Europe S.A.
06.2021 - Current
- Support 25+ segregated mandates and 35+ retail clients throughout the relationship lifecycle including RFP, onboarding and BAU by providing client-driven solutions in collaboration with internal stakeholders
- Analyze RFP outcomes and client preference trends to deliver solutions, insights and KPIs for senior management to highlight key achievements, strategies and growth opportunities across markets
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes to meet client needs and business requirements
Investment Funds Services Sales And TA Relationship Management Intern
Clearstream Banking S.A. - Deutsche Börse Group
11.2020 - 05.2021
- Responded to ad-hoc client requests helping to offer clients detailed, quick and clear answers
- Assisted client onboarding by liaising with other Investment Funds departments
- Developed and maintained reports, PowerPoint presentations to support business development
Associate, Client Services
AlphaSights
07.2020 - 10.2020
- Researched niche business areas and engaged top experts to assist corporate, consulting, and private equity clients in the exploration of new market growth strategies, trends and competitive landscapes
- Interviewed and negotiated rates with 100+ senior experts from diverse industries and backgrounds to ensure a high level of cost-effective project execution
Career Peer Intern
Colorado College Career Centre
10.2016 - 01.2020
- Designed and executed social media campaigns to elevate student engagement with office resources
- Developed and deployed strategies to engage underrepresented and marginalized students
Market Analyst Intern
Frenus EOOD
06.2019 - 08.2019
- Conducted market, customer and competitive research to deliver actionable insights on the competitive positioning for the consultancy’s clients in the Automotive and ICT (IoT, Cloud) industries
- Performed B2B market and competitor strategy and trend analyses to design tech customer solutions
Education
Bachelor of Arts - Economics with French Minor
Colorado College
Colorado Springs, USA01.2020
Business Studies Exchange Programme -
Universitá Bocconi & IES Abroad Milano
Milan, Italy01.2020
Exchange Student - Middle East and Mediterranean Programme
SCIENCES PO. Paris, Campus De Menton
Menton, France01.2018
International Baccalaureate Diploma Program -
United World College Maastricht
Maastricht, The Netherlands01.2016
Skills
- MS Office Excel
- Power Automate
- PowerBi
- Salesforce
- Communication
- Research
- Project management
- Negotiation
Hobbies and Interests
Yoga, Volunteering for social and environmental causes, Travel, Baking; Fashion
Timeline
Institutional Client Service Manager
Schroders Investment Management Europe S.A.
06.2021 - Current
Investment Funds Services Sales And TA Relationship Management Intern
Clearstream Banking S.A. - Deutsche Börse Group
11.2020 - 05.2021
Associate, Client Services
AlphaSights
07.2020 - 10.2020
Market Analyst Intern
Frenus EOOD
06.2019 - 08.2019
Career Peer Intern
Colorado College Career Centre
10.2016 - 01.2020
Business Studies Exchange Programme -
Universitá Bocconi & IES Abroad Milano
International Baccalaureate Diploma Program -
United World College Maastricht
Bachelor of Arts - Economics with French Minor
Colorado College
Exchange Student - Middle East and Mediterranean Programme
SCIENCES PO. Paris, Campus De Menton
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