Themis KAPRALOU
Luxembourg,SO
Summary
Team- player with ability to work in challenging environment, able to achieve high performance results.
I am highly motivated professional with 23 years of banking experience and able to work well as part of a productive and results-driven team.
I am equipped with soft skills and i take ownership of duties and deliver with pride.
Looking for a new challenge, where I can utilize my experience, skills and qualification to make a significant contribution to the achievement of business goals, with the opportunity to advance my career progression.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Associate Banker (Nordics Team)
Citi Private Bank
07.2023 - Current
- Led cross-functional teams to identify process improvements and enhance operational efficiency.
- Developed and implemented strategic initiatives that aligned with company goals and objectives.
- Mentored junior associates, fostering professional development and enhancing team capabilities.
- Analyzed performance metrics to drive data-informed decision-making and optimize workflows.
- Perform reviews and coordinate the establishment of new clients relationships gathering all required KYC documentation.
- Support senior bankers, identifying new opportunities and contributing to increase profitability.
Associate Banker (Greece Desk)
Citi Private Bank
07.2022 - 07.2023
- Coordinate the establishment of new client relationships and account opening by gathering all required KYC and account opening documentation
- Compliance oversight and controls are a primary function of the Associate Banker role: collect and confirm client’s knowledge and experience as it relates to investments, ensure all onboarding and account opening is done in accordance with internal policies.
- Assist the Banker with prospecting, identifying revenue growth opportunities for new and existing clients.
- Maintain client contact to assist the banker in revising strategies based on changes in client needs and updating the KYC profiles with the most up to date information.
- Handle complex client inquiries and questions working with the relevant partners until resolution.
- Being in strong cooperation with the clients and bankers to collect client updates for the preparation of KYC periodic reviews in advance of their due date.
Senior Relationship Manager
Alpha Bank
10.2019 - 07.2022
- Alpha Bank Senior Gold/Portfolio Management of Euro 100MM.
- Grow sustainable revenue by acquiring, retaining and managing relationships within an invested portfolio of 10MM.
- Optimize the potential value and profitability of existing relationships by providing products and services in order to meet customer needs and improve customer engagement.
- Adhere to structures and processes in place for the management of operational and regulatory risk.
- Protect the bank assets and reputation by performing due diligence on the customer by taking appropriate actions according to the policy.
Relationship Manager
Alpha Bank
10.2014 - 09.2019
- Alpha Bank Gold/Portfolio Management of Euro 60MM.
- Build and develop new relationships and manage existing relationships in order to generate new Asset under Management and Gross Revenue.
- Demonstrate initiative without compromising compliance or confidentiality.
- Planning, implementation and monitoring of tailor made wealth management strategy (Mutual funds, structured products, Time deposits, Bonds, Stocks).
- Maintain client focus: identify customer needs, provide the appropriate product and identify cross selling opportunities.
- Identify and mitigate compliance and regulatory risks.
- Professional handling of client’s problem and provide resolutions in client’s general enquiries.
- Ensure sales compliance and assist with preparation for client meetings and due diligence reports.
- Coordinate and business analysis to ALPHA BANK GOLD PERSONAL BANKING development project.
Customer representative
Citibank Int Plc
02.2007 - 10.2014
- Acknowledge and engage customers on their arrivals.
- Maintain client focus: identify customer needs, provide the appropriate product and identify cross selling opportunities.
- Great knowledge of investment and loans products.
- Providing investment products appealing to customer needs.
- Preparing due diligence reports.
- Ensure sales compliance and follow up deals closed by the personal banking team.
- Provide sales support in products such as credit cards, bank assurance and loans.
- Establish strong bond with the customers and built their satisfaction and loyalty to Citibank.
Deputy Branch Manager
Citibank Int Plc
07.2003 - 01.2007
- Conducting daily proof process of ensuring good operation of the branch accounts and controls.
- Resolving lines escalated problems effectively.
- Working closely to the tellers and coaching them in order to perform their daily referral activities.
- Assisting in providing sales and service operation all employees in the branch in order to help them achieve their sales and service goals.
- Monitoring strict adherence of operations controls and policies throughout the branch to ensure security of customers bank assets.
Education
Bachelor of Science - Business Administration majoring in Marketing Management
Deree College The American College of Greece
12.2000
Graduate - undefined
2nd Lyceum Of Vrilissia
06.1996
Skills
- Understand client needs and drive customer satisfaction
- Adhere to business specific policies
- Keep strong network with the colleagues and work as a partner
- Personal Banking, project management (Development, Strategy, Marketing)
- Understand and proactively manage risk and compliance
- Remain calm and efficient, particularly when dealing with strong personalities
Certification
- June 2019 Personal Banking project - Alpha Bank Gold Development
- Mar 2013 Anti-Money Laundering Certification from Hellenic Bank Association
- Sep 2012 Certification of Insurance Products Bank of Greece
- Jan 2010 Certified Investment Advisor - Bank of Greece (Attestation type B)
- Sep 2008 Participation Enhanced Due Dilligence (EDD) Project of Citibank EMEA
- Apr 2006 Compliance and AML procedures Citibank Greece
- Sep 2005 Investment and Insurance product Certification Citibank Greece
- May 2005 Seminar “Complaint is a gift” – Citibank Greece
- Sep 2004 Seminar “Client Service Techniques” Citibank Greece
- Jan 2004 Loan Certification Citibank Greece
LANGUAGES
Mother tongue Greek, complete fluency in English, basic knowledge of Spanish
COMPUTER
Proficient in Microsoft Word, Excel, PowerPoint and Access
Hobbies and Interests
Current interests include painting and reading.
Timeline
Senior Associate Banker (Nordics Team)
Citi Private Bank
07.2023 - Current
Associate Banker (Greece Desk)
Citi Private Bank
07.2022 - 07.2023
Senior Relationship Manager
Alpha Bank
10.2019 - 07.2022
Relationship Manager
Alpha Bank
10.2014 - 09.2019
Customer representative
Citibank Int Plc
02.2007 - 10.2014
Deputy Branch Manager
Citibank Int Plc
07.2003 - 01.2007
Graduate - undefined
2nd Lyceum Of Vrilissia
Bachelor of Science - Business Administration majoring in Marketing Management
Deree College The American College of Greece
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