Summary
Overview
Work History
Education
Skills
CHESS,TENNIS,CRICKET,SOCCER
Timeline
Generic

VITALIS ZHARARE

ADMINISTRATION MANAGER
GABORONE

Summary

Reliable student pursuing training in healthcare management. Eager to acquire practical experience working under experienced clinic manager. Offers high emotional intelligence, high levels of customer care and organisational skills. Dedicated professional ready to support clinic with creating work schedules, drafting budgets and communicating policy changes to members of staff. Possesses working knowledge of computer-based healthcare administration systems. Assertive professional with track record leading day-to-day operation and coordination of patient care services. Accomplished in recruiting staff members focused on service excellence and quality patient care. Possesses analytical decision-making skills to quickly assess and resolve complex problems and issues. Decisive Clinic Manager experienced in establishing goals, policies and procedures to smoothly run clinic operations. Skilled in monitoring and controlling clinic expenditures within approved budget. Excellent interpersonal, communication and conflict resolution skills. Dedicated health service management professional with extensive experience in medical care work. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. Passionate in delivering safe, quality clinical support to achieve first-class service user ratings. Accomplished practice management professional maintaining exceptional patient care within stringent business targets. Knowledgeable in clinical coordination and direction to maintain smooth health care services. Prioritised positive outcomes through strategic policy implementation. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

32
32
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

CLINIC COORDINATOR

  • Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
  • Led multidisciplinary teams in delivering exceptional care throughout patient visits.
  • Incentivised teams with recognition and reward programmes to uplift performance.
  • Attended health conventions to monitor product and service evolutions.
  • Marketed clinic activity on websites and social media channels for increased patient engagement.
  • Set and monitored performance targets for optimised service-user care.
  • Responded to personalised patient needs for targeted condition treatment and management.
  • Created welcoming, friendly patient environments to increase customer satisfaction.
  • Led high-performing clinical and community support service teams.
  • Maintained clean, hygienic environments to achieve sanitisation protocols.
  • Updated patient records with current, accurate information for excellent care continuity.
  • Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
  • Improved resource availability through streamlined diagnostic services.
  • Planned annual budgets to meet operational needs within financial targets.
  • Implemented clear quality standards to maintain first-class patient provisions.
  • Delivered faultless customer service to encourage recommendations and repeat business.
  • Used team and customer feedback to continually evolve and improve service provisions.
  • Managed daily service operations through strategic care planning.
  • Attended relevant community events to promote clinic services and encourage referrals and bookings.
  • Coordinated staff rotas to meet service requirements whilst remaining under budget.
  • Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
  • Collaborated with local authorities in safeguarding vulnerable patients.
  • Improved clinic conversion rates through staff sales and marketing training.
  • Applied changing health care legislation for full practice compliance.
  • Recruited committed, hardworking clinical teams for reliable care services.
  • Coordinated staff schedules to maintain operations whilst remaining under budget.
  • Recruited new patients through networking activity to build business in line with growth targets.
  • Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
  • Trained new staff to maintain consistency and quality throughout clinic service provisions.
  • Collaborated with external providers to meet patient care continuity needs.
  • Presented financial forecasts to assess progress against targets.
  • Assessed clinical care provisions to meet required safety standards.
  • Evaluated resource and service use to maximise department productivity.
  • Evaluated performance reports to monitor practice progress.
  • Completed customer orders with speed and accuracy.
  • Served customers to drive sales and deliver top-quality experiences.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Processed invoices and payment runs with complete accuracy.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Replenished stock and processed deliveries to maximise product availability.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Handled high volume calls to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Consistently arrived at work on time and ready to start immediately.
  • Forecasted sales trends to plan team resourcing.
  • Leveraged strategic networking to create new business opportunities.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Increased revenue by upselling and recommending products.
  • Displayed energy and enthusiasm in fast-paced environment.

Manager

JS ORGANIC LIFE BOTSWANA (PTY) LTD
GABORONE, BOTSWANA
11.2020 - 01.2024
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Allocated resources strategically to achieve high ROI and minimise financial cost.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Developed organisational policies for administrative oversight and internal controls.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Designed and implemented training to further develop staff based on business goals.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Conducted periodic performance reviews for direct reports.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Designed long-term business strategy to guide leadership decision-making.
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Streamlined processes to improve and optimise office operations.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Drafted procedural statements and guidelines for company-wide use.
  • Planned and managed resources and budget to support and deliver objectives.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Monitored health and safety measures for guaranteed compliance.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Served customers to drive sales and deliver top-quality experiences.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Developed plans and strategies to promote continuous improvement.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Reviewed customer history to recommend appropriate products and services.

CLINIC COORDINATOR

MOTHER'S TOUCH HEALTHCARE AND WELLNESS TRAINING (PTY) LTD
GABORONE, BOTSWANA
12.2017 - 10.2020
  • Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
  • Led multidisciplinary teams in delivering exceptional care throughout patient visits.
  • Represented practice services at media interviews and public hearings.
  • Attended health conventions to monitor product and service evolutions.
  • Marketed clinic activity on websites and social media channels for increased patient engagement.
  • Set and monitored performance targets for optimised service-user care.
  • Responded to personalised patient needs for targeted condition treatment and management.
  • Created welcoming, friendly patient environments to increase customer satisfaction.
  • Maintained clean, hygienic environments to achieve sanitisation protocols.
  • Updated patient records with current, accurate information for excellent care continuity.
  • Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
  • Improved resource availability through streamlined diagnostic services.
  • Planned annual budgets to meet operational needs within financial targets.
  • Implemented clear quality standards to maintain first-class patient provisions.
  • Delivered faultless customer service to encourage recommendations and repeat business.
  • Used team and customer feedback to continually evolve and improve service provisions.
  • Managed daily service operations through strategic care planning.
  • Attended relevant community events to promote clinic services and encourage referrals and bookings.
  • Coordinated staff rotas to meet service requirements whilst remaining under budget.
  • Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
  • Collaborated with local authorities in safeguarding vulnerable patients.
  • Improved clinic conversion rates through staff sales and marketing training.
  • Recruited committed, hardworking clinical teams for reliable care services.
  • Coordinated staff schedules to maintain operations whilst remaining under budget.
  • Recruited new patients through networking activity to build business in line with growth targets.
  • Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
  • Collaborated with external providers to meet patient care continuity needs.
  • Presented financial forecasts to assess progress against targets.
  • Evaluated resource and service use to maximise department productivity.
  • Evaluated performance reports to monitor practice progress.
  • Completed customer orders with speed and accuracy.
  • Served customers to drive sales and deliver top-quality experiences.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Replenished stock and processed deliveries to maximise product availability.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Consistently arrived at work on time and ready to start immediately.
  • Forecasted sales trends to plan team resourcing.
  • Leveraged strategic networking to create new business opportunities.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Increased revenue by upselling and recommending products.
  • Displayed energy and enthusiasm in fast-paced environment.

Operations Manager

BGR LOGISTICS AND CLEARING (PTY) LTD
MOCHUDI, BOTSWANA
11.2016 - 11.2017
  • Planned revenue generation strategies designed for growth.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Led overall direction, coordination and evaluation of department functions.
  • Liaised with management to align daily operations with overarching priorities.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Analysed financial data to track and achieve budget targets.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Developed organisational policies for administrative oversight and internal controls.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Monitored health and safety measures for guaranteed compliance.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Increased department profitability by reducing operations costs.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Established and communication daily priorities to guide team activities.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Streamlined processes to improve and optimise office operations.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed plans and strategies to promote continuous improvement.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Served customers to drive sales and deliver top-quality experiences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Analysed data and information to identify issues and create tailored solutions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Successfully delivered on tasks within tight deadlines.

Manager of Business Development and Sales

BEYOND MARKETING (PTY) LTD
GABORONE, BOTSWANA
01.2011 - 06.2016
  • Prepared proposals with revised methods, new strategies and redefined functions.
  • Established improved workflows to maximise communication and efficiency.
  • Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
  • Encouraged development of clear objectives and action plans.
  • Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Ensured project compliance through regular liaison with finance, legal and regulatory departments.
  • Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
  • Allocated teams, materials and calendar space for individual projects.
  • Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
  • Facilitated transparent decision-making by developing business cases for new territories and opportunities.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Allocated resources strategically to achieve high ROI and minimise financial cost.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Monitored plans to meet deadlines, budget and quality standards.
  • Reviewed customer feedback to accurately identify areas of improvement.
  • Drove business growth by producing and delivering robust account plans.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Designed long-term business strategy to guide leadership decision-making.
  • Conducted periodic performance reviews for direct reports.
  • Developed marketing plans to support department strategies.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Maximised margin by using effective negotiation techniques.

Manager of Business Development and Sales

NOROD BOTSWANA (PTY) LTD
GABORONE, BOTSWANA
08.2005 - 11.2010
  • Allocated teams, materials and calendar space for individual projects.
  • Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
  • Facilitated transparent decision-making by developing business cases for new territories and opportunities.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Allocated resources strategically to achieve high ROI and minimise financial cost.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Monitored plans to meet deadlines, budget and quality standards.
  • Reviewed customer feedback to accurately identify areas of improvement.
  • Drove business growth by producing and delivering robust account plans.
  • Planned and managed resources and budget to support and deliver objectives.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Maintained profitability by supporting budgetary planning process and providing investment recommendations.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Negotiated contracts, securing optimum conditions for business expansion.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Analysed sales reports to identify trends and update strategies.
  • Monitored documentation and implementation of key contract applications and working capital processes.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Designed long-term business strategy to guide leadership decision-making.
  • Conducted periodic performance reviews for direct reports.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Developed marketing plans to support department strategies.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Maximised margin by using effective negotiation techniques.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Consistently arrived at work on time and ready to start immediately.
  • Handled high volume calls to address customer inquiries and concerns.
  • Delivered services to customer locations within target timeframes.
  • Supported team by demonstrating respect and willingness to help.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Monitored and updated stock levels and inventory databases.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Wrote reports outlining project progress and results.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Completed customer orders with speed and accuracy.
  • Reviewed customer history to recommend appropriate products and services.

Account Manager SME

BRIGHT PACK COMPUTERS (PTY) LTD
HARARE, ZIMBABWE
12.2003 - 05.2005
  • Generated KPI reports to illustrate overall performance.
  • Met with applicants to collect information about personal histories, current loans and income.
  • Prepared documentation on loan repayment feasibility.
  • Analysed client feedback to highlight areas in need of improvement.
  • Documented account activity and worked within data security guidelines to safeguard confidentiality.
  • Wrote professional correspondence outlining ageing account information.
  • Trained and mentored new account representatives to deliver outstanding service.
  • Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
  • Interviewed customers to assess current and projected financial positions.
  • Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
  • Oversaw account portfolio to deliver top-quality account services.
  • Maximised client success, educating on financial and operational strategies to support account growth.
  • Completed documentation for lines of credit and loans on behalf of customers.
  • Increased client satisfaction, implementing strategic account plans to foster growth.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Built positive relationships with lenders to achieve optimal client deals.
  • Updated client records with successful credit and loan applications.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Conducted research into references for reliable approval outcomes.
  • Prompted customers with overdue payments to avoid penalties.
  • Documented client applications for personal, business and mortgage loans.
  • Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
  • Progressed legal action for overdue accounts.
  • Identified and qualified new sales leads, conducting market research to reach new sectors.
  • Reviewed and submitted applications to management with recommendations.
  • Represented company at industry events, networking to increase client engagement and identify new opportunities.
  • Met and exceeded established quotas for client satisfaction and account growth.
  • Tracked industry advancements in software and services to integrate new and emerging tools.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Monitored financial markets to recommend suitable client products.
  • Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
  • Informed customers of potential legal action and required remediation to avoid escalation.
  • Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Maintained impeccable records of payments and documentation of transactions.
  • Devised credit and repayment plans for secure finance management.
  • Monitored customer trends and account performance to proactively identify and rectify challenges.
  • Analysed financial statements to identify client viability and risk.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered tailored assistance to customers with disabilities.
  • Analysed data and information to identify issues and create tailored solutions.
  • Increased revenue by upselling and recommending products.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Leveraged strategic networking to create new business opportunities.
  • Delivered high-quality results within budget and timeframe targets.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Replenished stock and processed deliveries to maximise product availability.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

SENIOR ADMINISTRATION OFFICER

MINISTRY OF LOCAL GOVERNMENT AND NATIONAL HOUSING
HARARE, ZIMBABWE
02.2000 - 11.2003
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Oversaw recruitment for clerical staff, accounting and operations teams.
  • Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
  • Enforced clerical team compliance with industry best practices and internal policies.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.
  • Managed database to maintain updated records and accuracy.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Processed invoices and purchase orders with high attention to detail.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Input current metrics into tracking documents and spreadsheets and prepared reports.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Created and submitted progress reports to upper management.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Monitored and proactively replenished office supply inventory for seamless operations.
  • Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
  • Set office policies and procedures to keep team members coordinated.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Applied positive customer service approach to increase satisfaction levels.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Processed invoices and payment runs with complete accuracy.
  • Replenished stock and processed deliveries to maximise product availability.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased revenue by upselling and recommending products.
  • Delivered high-quality results within budget and timeframe targets.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Oversaw daily operations to achieve high productivity levels.
  • Supported team by demonstrating respect and willingness to help.
  • Delivered services to customer locations within target timeframes.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Received and processed stock using inventory management system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed customer orders with speed and accuracy.

PERSONNEL OFFICER

MINISTRY OF LOCAL GVT AND NATIONAL HOUSING
HARARE, ZIMBABWE
09.1995 - 01.2000
  • Developed robust recruitment processes for high-performing operational teams.
  • Verified compliance with employment law and statutory requirements to safeguard company and staff.
  • Evaluated company performance reports to identify personnel inefficiencies.
  • Negotiated terms of employment for staff and contractor agreements.
  • Coordinated staff performance and productivity assessments.
  • Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Implemented improved staff development initiatives for maximised employee retention.
  • Assessed employee capabilities and development areas to maximise individual potential.
  • Investigated and documented workplace grievances to eliminate future incidents.
  • Wrote employee references for staff leaving company positions.
  • Increased learning and development opportunities to uplift employee and business potential.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Enhanced workplace equality through tactical recruitment and training development.
  • Analysed team performance and productivity data to identify vocational training requirements.
  • Planned staff logistics and schedules to meet operational requirements within budgets.
  • Surveyed staff wellbeing and satisfaction to highlight culture improvement opportunities.
  • Developed HR policy and processes to meet changing business demands.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Oversaw recruitment activity to achieve operational staffing needs.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Interviewed and hired staff fitting job and team requirements.
  • Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
  • Approved compensation and benefit applications and advised employees of next steps.
  • Established personnel policy and processes to meet key business objectives.
  • Aligned HR activity with business objectives, supporting delivery of strategic goals.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Advised on contract and salary obligations to meet business and employee requirements.
  • Fostered supportive, productive working environments to increase staff retention.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Consistently arrived at work on time and ready to start immediately.
  • Delivered high-quality results within budget and timeframe targets.

Higher Secondary Teacher

MINISTRY OF EDUCATION
GWERU, ZIMBABWE
01.1992 - 08.1994
  • Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
  • Maintained updated curriculum knowledge for expert student guidance.
  • Identified key Learning Objectives (LO)s and provided lesson breakdown to set expectations.
  • Used previous grades to create motivational academic targets for students.
  • Assessed student performance, behaviour and class engagement.
  • Transformed complex concepts into understandable, useful information for improved subject comprehension.
  • Planned academic courses to align with updates to national curriculum.
  • Set academic targets for students, communicating constructive feedback to address obstacles to learning.
  • Engaged students with lesson materials by building positive rapport.
  • Modified educational courses to account for exam and curricula changes.
  • Maintained bright and engaging learning space to stimulate learning, participation and engagement.
  • Selected appropriate books and teaching supports tailored to student interests.
  • Used varied resources and technologies to maximise student engagement and understanding.
  • Challenged students by assigning level-appropriate tasks and homework.
  • Applied effective questioning to elicit answers from students and extract existing knowledge.
  • Liaised with students, parents and teaching staff to offer holistic support catering to different student needs.
  • Cooperated with other staff members to share, maintain and make best use of resources and facilities.
  • Supported department development plans to meet new national curriculum requirements.
  • Identified student strengths and weaknesses, providing constructive feedback to improve results.
  • Achieved target exam results for department attainment.
  • Actioned feedback from lesson observations to continuously improve quality of teaching.
  • Minimised Teacher Talking Time (TTT) to maximise student engagement and interaction.
  • Created and marked homework, exams and class activities to monitor individuals' progress.
  • Established clear learning outcomes and targets for different abilities.
  • Established and enforced classroom rules in line with school behavioural policy.
  • Prepared appropriate learning resources to aid student comprehension of new concepts.
  • Prepared lesson content and delivery in line with curriculum guidelines.
  • Planned inspiring extracurricular activities for well-rounded student socialisation and development.
  • Minimised low level disruption by enforcing classroom policies.
  • Prepared and presented student reports at parent teacher evenings, offering detailed feedback and insights for individual students.
  • Implemented behaviour management strategies for optimised learning environment.
  • Delivered informative progress reports aiding student development.
  • Reported on students' progress and attitude to learning at parent-teacher meetings.
  • Planned and conducted periodic assessments to monitor student progress, marking tests quickly and providing detailed individual feedback.
  • Implemented engaging currirulum to support student learning objectives.
  • Planned and supervised educational excursions for enhanced student engagement.
  • Forecasted sales trends to plan team resourcing.
  • Kept appropriate stock levels to match expected demand.
  • Leveraged strategic networking to create new business opportunities.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Successfully delivered on tasks within tight deadlines.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS

ZIMBABWE INSTITUTE OF MANAGEMENT
HARARE/ ZIMBABWE
01.1998 - 11.2000

CERIFICATE IN BUSINESS STUDIES - BUSINESS

ZIMBABWE INSTITUTE OF MANAGEMENT
HARARE/ ZIMBABWE
08.1995 - 11.1996

A-Levels - COMMERCIAL SUBJECTS

ZENGEZA HIGH SCHOOL
HARARE/ ZIMBABWE
03.1989 - 11.1990

GCSEs - CAMBRIDGE

ST MICHAEL'S MISSION
HARARE/ ZIMBABWE
01.1985 - 11.1988

CERIFICATE IN CARE GIVING - HEALTH CARE

NALEDI TRAINING INSTITUTE
GABORONE /BOTSWANA
03.2017 - 10.2017

Skills

Policies and procedures

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CHESS,TENNIS,CRICKET,SOCCER

I like Chess because of the satisfaction I get when a plan comes together and I mostly manage to come out of complicated situations . It builds my critical thinking and prediction skills which are skills i normally apply in socialization and my daily life.

My love for cricket is premised on the fact that a Cricket player develops hand-eye coordination when throwing and catching the ball which develops one's cardiovascular workout and it involves a lot of exercises through running which is best for the body and mind.

Cricket has much in common with Chess because both involve strategy and tactics on all sides the winner is the side that leverages its combined talents best through out the contest.

As for Soccer and Tennis basically sports especially ball games makes one stay active and Soccer and Tennis are alike in many different ways. With both you need to focus always and have a lot of enthusiasm to play.

You need game in both of them and play as a team especially in doubles for Tennis and for soccer also otherwise if you don't play as a team your opponent will win . Even at work places the narrative is the same you need enthusiasm, team spirit, to be focused, eye for detail like in Cricket, critical thinking whether you are a spinner or a bowler and even as a defender or striker in Soccer.

These are necessary skills you need to have and bring to your work station so that the work ecosystem is best for everyone.

Timeline

Manager

JS ORGANIC LIFE BOTSWANA (PTY) LTD
11.2020 - 01.2024

CLINIC COORDINATOR

MOTHER'S TOUCH HEALTHCARE AND WELLNESS TRAINING (PTY) LTD
12.2017 - 10.2020

CERIFICATE IN CARE GIVING - HEALTH CARE

NALEDI TRAINING INSTITUTE
03.2017 - 10.2017

Operations Manager

BGR LOGISTICS AND CLEARING (PTY) LTD
11.2016 - 11.2017

Manager of Business Development and Sales

BEYOND MARKETING (PTY) LTD
01.2011 - 06.2016

Manager of Business Development and Sales

NOROD BOTSWANA (PTY) LTD
08.2005 - 11.2010

Account Manager SME

BRIGHT PACK COMPUTERS (PTY) LTD
12.2003 - 05.2005

SENIOR ADMINISTRATION OFFICER

MINISTRY OF LOCAL GOVERNMENT AND NATIONAL HOUSING
02.2000 - 11.2003

DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS

ZIMBABWE INSTITUTE OF MANAGEMENT
01.1998 - 11.2000

PERSONNEL OFFICER

MINISTRY OF LOCAL GVT AND NATIONAL HOUSING
09.1995 - 01.2000

CERIFICATE IN BUSINESS STUDIES - BUSINESS

ZIMBABWE INSTITUTE OF MANAGEMENT
08.1995 - 11.1996

Higher Secondary Teacher

MINISTRY OF EDUCATION
01.1992 - 08.1994

A-Levels - COMMERCIAL SUBJECTS

ZENGEZA HIGH SCHOOL
03.1989 - 11.1990

GCSEs - CAMBRIDGE

ST MICHAEL'S MISSION
01.1985 - 11.1988

CLINIC COORDINATOR

VITALIS ZHARAREADMINISTRATION MANAGER