YUGAM BHARADWAJ
Luxembourg
Overview
3
3
years of professional experience
Work History
Project Management Specialist - Payment Solutions
JP Morgan - Mobility Payment Solutions
02.2024 - Current
- Managed a portfolio of 7+ projects aimed at improving operational efficiency and processes, fostering collaboration across cross-functional teams
- Managed communication and activities for Sales and Marketing as an interim Marketing Manager
- Facilitated the governance and approval of new sales to key stakeholders
Market Intelligence Analyst Intern
Ingenico Payments
09.2023 - 12.2023
- Researched and developed market intelligence on the payment acceptance ecosystem for 7 European markets
- Collaborated with local teams to conduct market analysis and generate sizing models for multiple markets.
Project Management Intern
Mercedes Pay - Mercedes Benz Mobility
06.2023 - 09.2023
- Supported rollout and adoption of multiple payment solutions including parking, EV charging, and subscriptions.
- Assisted project leads in creating and managing project timelines, scope, and implementation plans for year 2024 projects
- Acquired expertise in Salesforce, Postman API, Chargeback handling process, and Card payments, PCI DSS, SEPA
Assistant Program Manager
Edenred Payment Solutions
01.2022 - 02.2023
- Managed and streamlined reconciliation process for IATA EasyPay, ensuring seamless daily settlement payments across 25 countries
- Investigated payment operations issues for 20+ countries using Jira tickets and collaborated with technical product team
- Successfully onboarded and managed more than 500 client accounts, resulting in 5% decrease in customer churn rate.
- Managed stock inventory by generating and delivering more than 3000 single-use virtual cards
Education
Master of Science - Strategy, Digital Transformation And Innovation
ESSEC Business School
Paris, France12.2023
BBA - Business Administration
Institute of Management, Nirma University
Ahmedabad, India07.2021
Skills
- Payment Solutions
- Power BI
- Tableau
- Basic SQL
- CRM Tools (Salesforce, Hubspot)
- Atlassian (Jira and Confluence)
- Email Marketing Tools
- Postman API
- Odoo
- Data Analysis
- Project Planning
- Scope Definition
- Requirements Analysis
- Project tracking
- Performance Improvements
Accomplishments
- Air France HOP! Pro Bono consulting mission - 6 months - Identified 10+ business and market entry opportunities for Embraer E-Jets in Europe and Africa
- Wavestone Design thinking - Payment Experience - Led a team of 8 people to design a prototype to transformthe payment experience in supermarket
Languages
Certifications and Courses
- Business Analysis Foundations : Business Process Modelling
- Amadeus Payment Academy Level 1
- Project Management Foundations (PMI x Linkedin)
- Agile Metrics for Agile Project Management
- Future of Payment Technologies - Coursera - University of Michigan
- Project Management - Retail Banking School
- Aevi - History of Payments
- Learning secure payments and PCI
Timeline
Project Management Specialist - Payment Solutions
JP Morgan - Mobility Payment Solutions
02.2024 - Current
Market Intelligence Analyst Intern
Ingenico Payments
09.2023 - 12.2023
Project Management Intern
Mercedes Pay - Mercedes Benz Mobility
06.2023 - 09.2023
Assistant Program Manager
Edenred Payment Solutions
01.2022 - 02.2023
Master of Science - Strategy, Digital Transformation And Innovation
ESSEC Business School
BBA - Business Administration
Institute of Management, Nirma University
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