Tarun Raj
Niederkorn
Summary
Dynamic IT leader with a proven track record at IBM, excelling in cloud solutions and team leadership. Spearheaded Azure migrations and enhanced service SLAs, driving operational excellence. Adept in automation using Ansible and Terraform, while fostering a culture of continuous learning and collaboration among cross-functional teams.
Overview
11
11
years of professional experience
Work History
Squad Technical Lead
Kyndryl Luxembourg SARL
Bertrange
11.2021 - Current
- Led a cross-functional team of cloud engineers and Unix/Linux specialists.
- Served as an intermediary between management and technical teams, contributing to strategic IT planning initiatives.
- Took ownership of project delivery, encompassing requirement analysis, resource planning, and risk management.
- Supervised technical execution while ensuring alignment with enterprise architecture standards.
- Mentored junior engineers, conducted performance evaluations, and developed individual development plans to foster robust technical teams.
- Implemented infrastructure enhancements in accordance with internal security and compliance policies.
- Defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for system availability and operational excellence.
- Facilitated regular team standups, retrospectives, and cross-departmental synchronization meetings.
- Managed critical P1/P2 incidents, ensuring rapid resolution through effective resource deployment and prompt stakeholder engagement.
- Established and adhered to internal governance and escalation frameworks for service delivery.
- Maintained high levels of customer satisfaction by ensuring transparency, accountability, and timely communication during major incidents.
- Supervised vendor relationships and collaborated with procurement for tool and license renewals.
- Managed infrastructure budgets and projected team needs based on project roadmaps.
- Ensured compliance with internal security standards and industry regulations.
- Conducted knowledge-sharing sessions and promoted a culture of continuous learning.
- Facilitated escalation management and service improvement planning.
IT Operations Lead / Squad Leader
IBM LUXEMBOURG S.à r.l.
Bertrange
10.2020 - 11.2021
- Spearheaded IT operations across diverse domains-Banking and Automobile-ensuring 24/7 availability of infrastructure and applications.
- Provided technical leadership in infrastructure, Unix/Linux systems, Azure cloud support, and backup/storage operations.
- Managed end-to-end IT operations, including monitoring, deployment, incident resolution, and service continuity.
- Successfully led a large team, enhancing service SLAs and increasing automation coverage.
- Delivered critical support in healthcare for uptime-sensitive applications and compliance-driven systems.
- Led the Azure cloud migration, encompassing VM provisioning, cost optimization, backup planning, and service integration with on-premise Unix and storage systems (Automobile).
- Coordinated with business and platform teams during critical changes, serving as the single point of contact (SPOC) for stakeholder communication.
- Trained junior engineers and peers in tooling, infrastructure troubleshooting, and documentation best practices.
Cloud Infrastructure Architect
IBM India Pvt Ltd
Bengaluru
05.2015 - 10.2020
- Automated complex infrastructure deployments and configurations using Ansible and Terraform.
- Designed and implemented secure and scalable Linux/Windows architectures on Azure.
- Created CI/CD pipelines to support application deployments, including infrastructure provisioning and post-deployment verifications.
- Developed Ansible playbooks for automated start/stop of applications, server hardening, and patching.
- Authored and maintained Terraform modules for provisioning Azure services including VM, networking, storage, and backups.
- Built shell scripts to automate administrative tasks such as log rotation, backup checks, and service monitoring.
- Delivered infrastructure enhancements aligned with internal security and compliance policies.
- Provided root cause analysis and level 3 support for Linux and Unix-based systems, reducing incident recurrence.
- Worked closely with development and operations teams to optimize performance and availability.
- Built shell and PowerShell scripts to automate administrative tasks including log rotation, backup checks, and service monitoring.
- Delivered infrastructure enhancements aligned with internal security and compliance policies.
- Supported complex Unix-based systems involving OS-level troubleshooting, system performance tuning, and kernel configuration.
- Implemented configuration hardening and security enhancements across critical RHEL systems.
Unix Administrator
Pioneer Computers Private Limited
Jamshedpur
07.2014 - 07.2015
- Provided daily monitoring and basic administration of Unix servers including user management, log reviews, and service restarts.
- Assisted with server patching, disk management, performance troubleshooting, and access control.
- Supported configuration and maintenance of cron jobs and basic networking tasks.
- Participated in regular server health checks and alert management.
- Worked closely with senior admins on system upgrades and deployments.
- Built foundational knowledge in shell scripting and automation practices.
Education
Bachelor of Technology -
Seemanta Engineering College
09.2013
Skills
- Team Leadership
- Technical Mentoring
- Squad Leadership
- Cross-Team Collaboration
- IT Governance
- Risk Management
- Agile
- DevOps Culture Advocacy
- Budget Management
- Resource Management
- Vendor Coordination
- Stakeholder Coordination
- Cloud Solutions
- Microsoft Azure
- OpenShift
- Kubernetes
- Linux Server Administration
- Unix Server Administration
- RHEL
- CentOS
- Ubuntu
- Infrastructure Design
- Security Compliance
- Networking
- System Troubleshooting
- Automation
- Ansible
- Terraform
- Shell Scripting
- PowerShell
- System Migrations
- Patching
- Performance Tuning
Languages
English
Projects
Healthcare sector
Healthcare Application Uptime & Compliance - Team
Coordination | Service Management | Stakeholder Communication | Azure |
Unix/Linux | Backup/Storage | Ansible | Monitoring
Description: As Squad Technical Lead, I led critical infrastructure support for compliance-
heavy healthcare systems. Managed application uptime for production
workloads, collaborated with internal squads and customer teams, and drove
patch cycles and reporting. Ensured high availability with automated health
checks and led incident reviews. Oversaw cross-team coordination and
conducted daily stand-ups to streamline support processes.
Banking Sector Modernization
Cloud Infrastructure & Operations - Team
Coordination | Service Management | Azure | Shell Scripting | Unix/Linux |
Backup Tools | Disaster Recovery | Service Reporting | Shift Roster Planning
Description: As IT Operations Lead and Squad Leader for banking accounts, I managed end-
to-end infrastructure operations with a hybrid cloud focus. Coordinated 24/7
support, handled critical incidents, and planned DR drills with platform owners.
Managed team performance metrics, led morning bridge calls, and drove
resolution for escalated issues. Mentored team members, documented SOPs,
and facilitated on-call readiness.
Retail Sector
Infra Automation & People Management - Squad Leadership |
People Management | Performance Review | Task Delegation |Azure |
Terraform | Ansible | Infra-as-Code | SLA Management
Description: As Squad Lead managing a 30-person team, I oversaw multi-cloud
transformation programs in the retail sector. Led squads responsible for server
builds, automation, and monitoring. Balanced delivery planning with hands-on
technical involvement, conducted one-on-ones, and tracked KPIs. Acted as
delivery SPOC and ensured SLAs were met. Led team engagement sessions and
performance improvement planning.
Automobile & Steel Industry
System Admin & Infra Support - Unix (AIX/Linux)| Shell Scripting | LVM | Storage | ITIL | RCA Documentation | Change
Management | Infra Planning
Description: Started as a Unix Administrator supporting production infrastructure for
automobile and steel plants. Provided OS support, performance tuning, and
backup configuration. Worked closely with senior engineers and began taking
on team coordination roles. Participated in change boards, built LVM/NFS
solutions, and collaborated with application teams for server provisioning and
RCA submission. Grew into a technical lead-on-duty during escalations
Timeline
Squad Technical Lead
Kyndryl Luxembourg SARL
11.2021 - Current
IT Operations Lead / Squad Leader
IBM LUXEMBOURG S.à r.l.
10.2020 - 11.2021
Cloud Infrastructure Architect
IBM India Pvt Ltd
05.2015 - 10.2020
Unix Administrator
Pioneer Computers Private Limited
07.2014 - 07.2015
Bachelor of Technology -
Seemanta Engineering College
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