ZAIN IQBAL
Differdange,ES
Summary
A motivated and experienced assistant IT support with over 1 year of providing technical assistance and solutions to users and clients. Skilled in permissions management, IT helpdesk calls, and office network issues. Certified in Technical Support Fundamentals and IT System Administration by Google. A strong self-learner, proactive problem-solver, and excellent communicator.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior IT Support Officer
Excis Compliance Luxembourg Freelance
03.2023 - Current
- Evaluated user and business needs to ensure IT solutions meet ongoing requirements
- Managed software layer including permissions management for user accounts on various systems
- Maintained smooth running of all IT devices at hardware layer
- Optimized performance of network devices and physical architecture
- Kept up to date with latest technologies and provided suggestions to management
- Maintained working relationships with vendors and third-party providers
- Acted as first point of contact for all IT and desktop-related queries internally
- Assisted in managing IT helpdesk calls
- Procured and activated Lux trust for users and clients
- Troubleshot network issues such as Wi-Fi, switches, and routers and provided remote support via putty and VPN Troubleshooting of network issues such as Wi-Fi, switches and providing remote support via putty
- Helping users witH usage of VPN and providing remote support
- Handling the tickets on ServiceNow
- Administration of IT Support
- Installation and Maintenance of packages
- Solve student IT problems (MS office 365)
- Contacting clients to find out nature of problem
- Traveling to client's location or connecting via remote link
- Windows upgrading & migrations for windows 7,8,10
- Hardware replacement & configuration with assistance to deliver the equipment to end users
- Troubleshooting hardware and software issues
- Keeping network up, working on switches, routers & Ap's
- Troubleshooting the networks & generating requests for resolutions
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Providing basic training in computer operation and management
- Completing job reports and ordering supplies
- Inventory management & record keeping
- Talking to vendors for multiple deployment & delivery requests Provided technical support and assistance to users and clients via phone, email, and chat
- Troubleshot and diagnosed hardware, software, and network problems and escalated complex issues to senior IT staff
- Installed, configured, and maintained IT equipment and software
- Managed IT inventory and records and reported on IT performance and usage Procurement and activation of Lux trust
- Troubleshooting of network issues such as Wi-Fi, switches and providing remote support via putty
- Helping users with usage of VPN and providing remote support
- Ensure quality services are performed to the agreed SLA
- Providing 1st & 2nd Level support and also leading local Client/Infrastructure for LAN change activities
- Printers installation, configuration & support
- Participate in onboarding activities
Education
Bs. Tech -
National College Of Business Administration And Economics
Bahawalpur, Punjab09.2019
Skills
- 2 FA
- Active Directory
- Asset/Inventory Management
- Basic Networking (DNS, DHCP, TCP/IP)
- Computer Program
- Documentation of IT procedure
- Fire wall
- Incident Management
- Linux
- MDM
- MFA
- Microsoft Windows
- MS Intune
- Permissions management
- SCCM
- ServiceNow
- Troubleshooting
- Interested in learning in Emerging/site technologies
- Adaptability
- Customer service
- Fast Learner
- Flexibility
- Problem solving
- Task/Priority Management
- Emergency and non-emergency response
Personal Information
Title: Assistant IT Support
Certification
- Technical support Fundamentals, Google, 10/2023, 11/2023
- IT system Administrator, Google, 10/2023, 11/2023
- WS Frontier Operations - Frontier Compute Rack Basics, Amazon, 02/2023, 09/2023
Languages
English
Advanced
C1
Timeline
Junior IT Support Officer
Excis Compliance Luxembourg Freelance
03.2023 - Current
Bs. Tech -
National College Of Business Administration And Economics
- Technical support Fundamentals, Google, 10/2023, 11/2023
- IT system Administrator, Google, 10/2023, 11/2023
- WS Frontier Operations - Frontier Compute Rack Basics, Amazon, 02/2023, 09/2023
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